Cloud Service Desk Representative

Cloud Service Desk Representative
Clearance Required: Top Secret (TS)
Remote work is authorized under this contract; however, at the government's discretion.

Nationwide IT Services is seeking a Cloud Service Desk Representative to provide advanced endpoint and device-lifecycle engineering support for CBO's IRM and Service Desk teams. This is not a Tier 1 help desk role. The position focuses on escalated service-desk engineering, endpoint enrollment and provisioning, device reassignment and decommissioning, asset management, and sustainment of modern endpoint solutions.
The ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes.

Required Experience

• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
• 6+ years performing enterprise engineering functions, not traditional help desk support.
• Experience working under formal change control, audit, and security governance.
• Hands-on experience with device enrollment, provisioning, reassignment, decommissioning, asset inventory, and escalated endpoint and identity support.

Education and Certifications

• Bachelor's degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted at the COR's discretion.
• Active Top Secret clearance required.
• Intune, Autopilot, or endpoint-related certifications are a plus.

Key Technical Skills

• Microsoft Intune
• Windows Autopilot
• JAMF for macOS
• Endpoint enrollment and provisioning
• Entra ID / Active Directory
• Conditional access
• YubiKey, CAC, and passwordless authentication
• Asset inventory and lifecycle management
• Microsoft Sentinel and endpoint logging

At Nationwide IT Services, employees are part of a mission-driven organization committed to supporting government customers, taxpayers, and citizens while prioritizing employee well-being, growth, resilience, and modern ways of working.