Job Requirements
Washington, DC
Public Trust Polygraph Unspecified
Career Level not specified
$55,000 - $70,000
Job Description
GTSC and its Datawiz business unit seeks a highly experienced and motivated Service Desk Analysts, Tier 3 .
~~~ Position contingent upon contract award ~~~
Multiple positions available.
Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
GTSC Datawiz Company Description
Datawiz delivers secure, ITIL-aligned Tier 1u20133 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
Job Description
The Tier 3 Service Desk Agent serves as the highest escalation point for complex, enterprise-level technical incidents and system improvements.
Responsibilities: • Conduct root cause analysis for recurring incidents. • Develop automation scripts using PowerShell. • Build service performance dashboards in Power BI. • Support enterprise imaging and system migrations. • Perform secure data recovery and NIST-aligned media sanitization. • Perform mobile device and endpoint management console support • Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed. • Maintain and expand knowledge base of commonly used software, hardware, and accessories, such as USB cameras and conferencing peripherals. • Maintain asset documentation and reconciliation records. • Oversee device lifecycle compliance and chain-of-custody documentation. • Contribute to cross-tier technical documentation and training. • Collaborate with cross-functional teams and external vendors to resolve hardware and software issues.
Required Skills • Five (5) years supporting Windows and macOS. • Five (5) years Active Directory administration. • Three (3) years secure remote troubleshooting. • Experience supporting endpoint lifecycle processes. • Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf • Experience with PowerShell and Power BI • Ability to work onsite in Washington, DC. • Ability to lift up to 50 pounds when supporting onsite hardware needs. • Experience supporting transition or surge operations. • Experience supporting large distributed enterprise environments.
Preferred Skills • ITIL Foundation certification.
Background Investigation Requirements • Must be a U.S. Citizen. • Must be eligible to obtain and maintain a Public Trust clearance. • Must successfully complete the required background investigation and security training.
Benefits
Benefits: • Medical • Dental • Vision • Flexible Spendingn Account • Healthn Savings Account • Lifen and AD&D • Short-Termn Disability • Long-Termn Disability • 401(k) • Tuitionn Assistance • Paidn Time Off
GTSCn is proud to be an equal opportunity employer, committed ton recruiting, hiring, and promoting qualified people of alln backgrounds, regardless of sex; race; color; creed; nationaln origin; religion; age; marital status; pregnancy; physical,n mental or sensory disability; sexual orientation; gendern identity or any other basis protected by federal, state orn local law. Learn more about your EEO rights as ann applicant.
GTSCn is committed to working with and providing reasonablen accommodation to applicants with physical and mentaln disabilities.
Employment in thisn position is contingent upon the successful completion of an background check. Depending on the nature of the job duties orn requirements set forth by our government clients, additionaln screenings such as drug testing and/or credit checks may ben required. These checks are conducted in accordance with alln applicable federal, state, and local laws.
~~~ Position contingent upon contract award ~~~
Multiple positions available.
Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
GTSC Datawiz Company Description
Datawiz delivers secure, ITIL-aligned Tier 1u20133 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
Job Description
The Tier 3 Service Desk Agent serves as the highest escalation point for complex, enterprise-level technical incidents and system improvements.
Responsibilities: • Conduct root cause analysis for recurring incidents. • Develop automation scripts using PowerShell. • Build service performance dashboards in Power BI. • Support enterprise imaging and system migrations. • Perform secure data recovery and NIST-aligned media sanitization. • Perform mobile device and endpoint management console support • Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed. • Maintain and expand knowledge base of commonly used software, hardware, and accessories, such as USB cameras and conferencing peripherals. • Maintain asset documentation and reconciliation records. • Oversee device lifecycle compliance and chain-of-custody documentation. • Contribute to cross-tier technical documentation and training. • Collaborate with cross-functional teams and external vendors to resolve hardware and software issues.
Required Skills • Five (5) years supporting Windows and macOS. • Five (5) years Active Directory administration. • Three (3) years secure remote troubleshooting. • Experience supporting endpoint lifecycle processes. • Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf • Experience with PowerShell and Power BI • Ability to work onsite in Washington, DC. • Ability to lift up to 50 pounds when supporting onsite hardware needs. • Experience supporting transition or surge operations. • Experience supporting large distributed enterprise environments.
Preferred Skills • ITIL Foundation certification.
Background Investigation Requirements • Must be a U.S. Citizen. • Must be eligible to obtain and maintain a Public Trust clearance. • Must successfully complete the required background investigation and security training.
Benefits
Benefits: • Medical • Dental • Vision • Flexible Spendingn Account • Healthn Savings Account • Lifen and AD&D • Short-Termn Disability • Long-Termn Disability • 401(k) • Tuitionn Assistance • Paidn Time Off
GTSCn is proud to be an equal opportunity employer, committed ton recruiting, hiring, and promoting qualified people of alln backgrounds, regardless of sex; race; color; creed; nationaln origin; religion; age; marital status; pregnancy; physical,n mental or sensory disability; sexual orientation; gendern identity or any other basis protected by federal, state orn local law. Learn more about your EEO rights as ann applicant.
GTSCn is committed to working with and providing reasonablen accommodation to applicants with physical and mentaln disabilities.
Employment in thisn position is contingent upon the successful completion of an background check. Depending on the nature of the job duties orn requirements set forth by our government clients, additionaln screenings such as drug testing and/or credit checks may ben required. These checks are conducted in accordance with alln applicable federal, state, and local laws.
group id: 91139254