Job Requirements
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Job Description
DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real-time, detect anomalies, and escalate them to the appropriate support teams for either reactive or proactive action for incident resolution.
As an Event and Alert Management Senior Associate, you will play a key role in ensuring the effective operation and optimization of DTCC's enterprise Event Management (EVM) solutions. You will contribute technical expertise to EVM projects, collaborate with cross-functional teams, and help drive improvements in system reliability and incident response through best practices and data-driven insights.
Primary Responsibilities:
• Ensure EVM tools and systems are properly configured, maintained, and aligned with organizational needs.
• Collaborate with IT, Business, and support teams to understand requirements and ensure EVM solutions align with organizational goals and deliver value.
• Provide subject matter expertise and support to team members, promoting best practices and efficient execution of project tasks
• Analyze and improve event and alert management processes to enhance system reliability and performance and reduce noise.
• Support project execution by contributing to planning, documentation, and delivery of EVM projects and initiatives.
Qualifications :
• Minimum of 4 years of experience with Event and Alert Management Technologies (e.g., ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent professional experience.
Talent needed for success
• Strong proficiency in creating and maintaining comprehensive technical documentation, including job aids, process documents, and governance materials to support organizational standards.
• Skilled in using Office Applications, ServiceNow, and PagerDuty for event and alert management and reporting.
• Ability to analyze event and alert data to identify patterns and trends, generate insights, and support continuous improvement.
• Effective communicator with the ability to engage with various stakeholders, understand their needs, and communicate updates and findings through clear written and verbal communication
Required Skills : Primary Responsibilities: • Ensure EVM tools and systems are properly configured, maintained, and aligned with organizational needs. • Collaborate with IT, Business, and support teams to understand requirements and ensure EVM solutions align with organizational goals and deliver value. • Provide subject matter expertise and support to team members, promoting best practices and efficient execution of project tasks • Analyze and improve event and alert management processes to enhance system reliability and performance and reduce noise. • Support project execution by contributing to planning, documentation, and delivery of EVM projects and initiatives. Qualifications : • Minimum of 4 years of experience with Event and Alert Management Technologies (e.g., ServiceNow, PagerDuty). • Bachelor's degree preferred or equivalent professional experience.
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Notes :
Selling points for candidate :
Project Verification Info :"The information provided below is for Client Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Client Systems Vendor Management. Client Letter: Will Not Provide"
Exclusive to Client :No
Face to face interview required :Yes
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :
As an Event and Alert Management Senior Associate, you will play a key role in ensuring the effective operation and optimization of DTCC's enterprise Event Management (EVM) solutions. You will contribute technical expertise to EVM projects, collaborate with cross-functional teams, and help drive improvements in system reliability and incident response through best practices and data-driven insights.
Primary Responsibilities:
• Ensure EVM tools and systems are properly configured, maintained, and aligned with organizational needs.
• Collaborate with IT, Business, and support teams to understand requirements and ensure EVM solutions align with organizational goals and deliver value.
• Provide subject matter expertise and support to team members, promoting best practices and efficient execution of project tasks
• Analyze and improve event and alert management processes to enhance system reliability and performance and reduce noise.
• Support project execution by contributing to planning, documentation, and delivery of EVM projects and initiatives.
Qualifications :
• Minimum of 4 years of experience with Event and Alert Management Technologies (e.g., ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent professional experience.
Talent needed for success
• Strong proficiency in creating and maintaining comprehensive technical documentation, including job aids, process documents, and governance materials to support organizational standards.
• Skilled in using Office Applications, ServiceNow, and PagerDuty for event and alert management and reporting.
• Ability to analyze event and alert data to identify patterns and trends, generate insights, and support continuous improvement.
• Effective communicator with the ability to engage with various stakeholders, understand their needs, and communicate updates and findings through clear written and verbal communication
Required Skills : Primary Responsibilities: • Ensure EVM tools and systems are properly configured, maintained, and aligned with organizational needs. • Collaborate with IT, Business, and support teams to understand requirements and ensure EVM solutions align with organizational goals and deliver value. • Provide subject matter expertise and support to team members, promoting best practices and efficient execution of project tasks • Analyze and improve event and alert management processes to enhance system reliability and performance and reduce noise. • Support project execution by contributing to planning, documentation, and delivery of EVM projects and initiatives. Qualifications : • Minimum of 4 years of experience with Event and Alert Management Technologies (e.g., ServiceNow, PagerDuty). • Bachelor's degree preferred or equivalent professional experience.
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Notes :
Selling points for candidate :
Project Verification Info :"The information provided below is for Client Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Client Systems Vendor Management. Client Letter: Will Not Provide"
Exclusive to Client :No
Face to face interview required :Yes
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :
group id: indony