Senior Azure Application Support Administrator

Senior Tier III Administrator

GDIT is seeking a Senior Tier III Administrator to provide support to Defense Enterprise Office Solution (DEOS) Cloud Service Offering contract. This position is a combination of remote (20%) and onsite (80%) support at either Arlington, VA or Fort Meade, MD.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Sr. Tier III Administrator, you will provide advanced technical support for applications and integrations using Microsoft Azure services, ensuring operational excellence and high customer satisfaction. You will resolve escalated issues, provide end-to-end support, and improve operational processes through documentation and standard operating procedures. You will oversee incident response, collaborating with users and other support teams to diagnose and resolve complex issues, maintaining high availability and security of video services. Your role will also encompass developing and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.

• Provide technical support via phone and/or email to local and off-site users and other operations personnel.

• Analyze and respond to incidents, determining the level of support required.

• Collaborate with users and operations personnel to diagnose problems, investigate causes, and recommend solutions.

• Resolve issues within specific SLAs or escalate to the appropriate service level queue for resolution.

• Review incidents and incident database to ensure efficient problem resolution.

• Coordinate with internal support staff and/or vendors to resolve problems and follow up with end-users and customers to ensure timely resolution.

• Process tickets received from the Tier II support desk to resolution and escalate appropriate tickets to Tier IV.

• Provide end-to-end support for application and infrastructure related issues.

• Develop and maintain documentation for Standard Operating Procedures (SOPs) and incident resolution scripts.

• Prepare and submit After Action Reports (AAR) in accordance with Operations and Command guidance.

• Collaborate with internal teams and external vendors to resolve technical issues and participate in support-related meetings.

• Coordinate enhancement capability schedules with engineering and government.

WHAT YOU'LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The Senior Tier III Administrator must have:
• Education: BA/BS in Computer Science or related field or equivalent experience
• Experience: 6+ years of related experience
• Technical skills:

• Expertise in developing, maintaining and contributing to technical and process documentation

• Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6) with PaaS services, especially Azure, and classified and unclassified networks

• Expertise supporting custom developed applications and integrations and databases.

• Experience with M365 and Entra ID

• Excellent customer-facing skills.

• Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

• CompTIA Security+ or similar for IAT Level II DoD 8570 certification
• Certification in Azure or Cloud nice to have

• Security clearance level: Active TS/SCI or TS and SCI eligible

• Role requirements:

• Azure application administration experience.

• Experience with CI/CD pipelines, supporting release validation efforts.

• Experience supporting and troubleshooting cloud resources, database services, auto scaling, and automation.

• Automation experience using scripting languages, including PowerShell

• Experience with service ticketing platforms (e.g. ServiceNow)

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.