Job Requirements
Arlington, VA
Top Secret/SCI Polygraph None
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Job Title: Engagement Support Specialist
Location: Arlington, VA (On-Site)
Clearance: Active TS/SCI Required
Company: Quantum Science Solutions (QSS)
Compensation: Open Rate
________________________________________
Position Overview
Quantum Science Solutions (QSS) is seeking an Engagement Support Specialist to support a customer responsible for the rapid deployment and management of secure cloud-based engagement kits used in cyber incident response and threat hunting operations.
This role serves as a key liaison between operational teams, technical staff, and government stakeholders, ensuring seamless coordination, resource management, and communication throughout the engagement lifecycle. The ideal candidate will have strong organizational skills, experience supporting technical operations, and the ability to manage multiple priorities in a fast-paced mission environment.
________________________________________
Key Responsibilities
• Coordinate engagement kit requests, approvals, and deployment activities
• Track and report the status of active engagements and operational activities
• Serve as a primary point of contact for engagement leads, analysts, and stakeholders
• Coordinate software licensing, hardware shipments, and resource allocation requests
• Maintain engagement documentation, configuration records, and operational reports
• Support scheduling for provisioning, decommissioning, and engagement closeout activities
• Facilitate communication between technical teams, operational staff, and government leadership
• Monitor engagement timelines, service level agreements, and resource availability
• Support real-time coordination during active cyber operations
________________________________________
Mandatory Skills
• U.S. Citizenship
• Active TS/SCI Clearance
• Ability to obtain DHS Suitability
• 3+ years of experience in technical support, project coordination, or program support roles
• Strong organizational, multitasking, and problem-solving abilities
• Excellent written and verbal communication skills
• Experience working with federal government stakeholders
• Proficiency with collaboration, reporting, and project management tools
• Strong attention to detail and documentation skills
• Customer-focused mindset with technical aptitude
• Experience tracking metrics, reporting, and operational status
________________________________________
Preferred Skills
• Experience supporting cybersecurity, incident response, or threat hunting operations
• Familiarity with cloud technologies and cloud service environments
• Background in IT operations, service management, or technical support
• Experience with ticketing, workflow, or case management systems
• Knowledge of federal procurement, logistics, or asset management processes
• Experience supporting 24/7 operational environments
________________________________________
Education
• Bachelor's degree in Business Administration, Information Technology, or related field
OR
• High School Diploma and 7+ years of directly relevant experience
________________________________________
Desired Certifications
• Project Management Certification (PMP, CAPM, or equivalent)
• ITIL Certification
________________________________________
Why QSS?
At QSS, you'll play a critical role in supporting cyber defenders protecting federal agencies, state and local governments, and critical infrastructure organizations. Your coordination and operational support will help ensure mission teams have the resources and environments they need when responding to cyber threats.
________________________________________
Benefits Include:
• Competitive compensation with annual performance bonuses
• Premium Medical, Dental, & Vision coverage
• Generous PTO plus Federal Holidays
• 401(k) with company match
• Professional development and certification support
Location: Arlington, VA (On-Site)
Clearance: Active TS/SCI Required
Company: Quantum Science Solutions (QSS)
Compensation: Open Rate
________________________________________
Position Overview
Quantum Science Solutions (QSS) is seeking an Engagement Support Specialist to support a customer responsible for the rapid deployment and management of secure cloud-based engagement kits used in cyber incident response and threat hunting operations.
This role serves as a key liaison between operational teams, technical staff, and government stakeholders, ensuring seamless coordination, resource management, and communication throughout the engagement lifecycle. The ideal candidate will have strong organizational skills, experience supporting technical operations, and the ability to manage multiple priorities in a fast-paced mission environment.
________________________________________
Key Responsibilities
• Coordinate engagement kit requests, approvals, and deployment activities
• Track and report the status of active engagements and operational activities
• Serve as a primary point of contact for engagement leads, analysts, and stakeholders
• Coordinate software licensing, hardware shipments, and resource allocation requests
• Maintain engagement documentation, configuration records, and operational reports
• Support scheduling for provisioning, decommissioning, and engagement closeout activities
• Facilitate communication between technical teams, operational staff, and government leadership
• Monitor engagement timelines, service level agreements, and resource availability
• Support real-time coordination during active cyber operations
________________________________________
Mandatory Skills
• U.S. Citizenship
• Active TS/SCI Clearance
• Ability to obtain DHS Suitability
• 3+ years of experience in technical support, project coordination, or program support roles
• Strong organizational, multitasking, and problem-solving abilities
• Excellent written and verbal communication skills
• Experience working with federal government stakeholders
• Proficiency with collaboration, reporting, and project management tools
• Strong attention to detail and documentation skills
• Customer-focused mindset with technical aptitude
• Experience tracking metrics, reporting, and operational status
________________________________________
Preferred Skills
• Experience supporting cybersecurity, incident response, or threat hunting operations
• Familiarity with cloud technologies and cloud service environments
• Background in IT operations, service management, or technical support
• Experience with ticketing, workflow, or case management systems
• Knowledge of federal procurement, logistics, or asset management processes
• Experience supporting 24/7 operational environments
________________________________________
Education
• Bachelor's degree in Business Administration, Information Technology, or related field
OR
• High School Diploma and 7+ years of directly relevant experience
________________________________________
Desired Certifications
• Project Management Certification (PMP, CAPM, or equivalent)
• ITIL Certification
________________________________________
Why QSS?
At QSS, you'll play a critical role in supporting cyber defenders protecting federal agencies, state and local governments, and critical infrastructure organizations. Your coordination and operational support will help ensure mission teams have the resources and environments they need when responding to cyber threats.
________________________________________
Benefits Include:
• Competitive compensation with annual performance bonuses
• Premium Medical, Dental, & Vision coverage
• Generous PTO plus Federal Holidays
• 401(k) with company match
• Professional development and certification support
group id: 91142086
