Job Requirements
Tampa, FL
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
The Opportunity
The Customer Success Engineer II (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using NexTech Solutions' MANTLE Platform. This role is responsible for enabling automated deployment and configuration of network devices, datacenter infrastructure, and supporting application dependencies required for tactical data node systems.
This is a hybrid position based in Tampa, FL and combines remote work with on-site support for tactical systems at operational scale. The role serves as a key technical advisor to the customer, ensuring successful adoption, deployment, troubleshooting, and sustainment of MANTLE-enabled automation workflows. This role requires a strong mix of technical depth, customer engagement ability, and execution discipline.
The ideal candidate has experience in infrastructure deployment, Linux, networking, and system integration, with additional strength in datacenter and hyperconverged infrastructure preferred. The successful candidate will also bring strong project management skills and the ability to coordinate technical efforts across multiple stakeholders in fast moving mission environments.
Key Responsibilities
The Customer Success Engineer II (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using NexTech Solutions' MANTLE Platform. This role is responsible for enabling automated deployment and configuration of network devices, datacenter infrastructure, and supporting application dependencies required for tactical data node systems.
This is a hybrid position based in Tampa, FL and combines remote work with on-site support for tactical systems at operational scale. The role serves as a key technical advisor to the customer, ensuring successful adoption, deployment, troubleshooting, and sustainment of MANTLE-enabled automation workflows. This role requires a strong mix of technical depth, customer engagement ability, and execution discipline.
The ideal candidate has experience in infrastructure deployment, Linux, networking, and system integration, with additional strength in datacenter and hyperconverged infrastructure preferred. The successful candidate will also bring strong project management skills and the ability to coordinate technical efforts across multiple stakeholders in fast moving mission environments.
Key Responsibilities
- Represent NexTech Solutions in front of operational users, integrators, and government stakeholders
- Serve as the customer facing SME for MANTLE and day zero automation workflows
- Translate mission and operational requirements into practical deployment automation solutions
- Configure, validate, troubleshoot, and sustain automated deployment workflows
- Coordinate technical tasks, timelines, dependencies, and issue resolution activities with the product team and internal stakeholders
- Develop deployment playbooks, documentation, and best practices
- Capture customer feedback and recommend improvements to product and process
group id: 91074966