Administrative Support Assistant (Office Automation)

Duties

• Greet and schedule staff and faculty appointments for the department.
• Track and order supplies for the office and clinic.
• Receive telephone calls and visitors in the assigned work area; ascertaining the nature of the call and directing to the appropriate personnel.
• Assist customers/patrons with their concerns regarding hospital and clinic services, access and staff.
• Utilize the Defense Travel System (DTS) to make travel arrangements for the personnel in the assigned work area and submits their travel vouchers.
• Process and maintain records relating to government travel charge card for the department.
• Maintain a follow-up suspense system to stay abreast of status or completion of actions.
• Utilize healthcare systems to enter and retrieve data.
• Utilize office automation software to create a variety of correspondence and reports for the department and senior leadership.
• Maintain training and orientation calendars (i.e., training, orientation, and other events.) on departmental internet and intranet websites.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Childcare background check is required.
• This position is required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, etc.), unless exempted by a licensed physician.
• This position is required to work uncommon tours of duty hours such as, on-call, working either fixed or rotating shifts, evenings, weekends and/or holidays.
• This position is designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations and incumbent may be required to report to work or remain at work as scheduled to support mission operations.
• This position is subject to TDY or business travel requirements to various locations. This may require travel via privately owned vehicles, commercial transport platforms, and/or military aircraft, ships, and vehicles.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience: One year of specialized experience which includes working in an administrative setting; arranging meetings/conferences; interacting with customers/staff over the phone and in person; and utilizing automated healthcare systems to generate a variety of correspondence and reports and/or update data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.