Job Requirements
Washington, DC
Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
$75,000 - $84,000
Job Description
Position Summary: Kenjya-Trusant, LLC (KTG) is seeking a Management Analyst I to provide support services as outlined below to efficiently and effectively support the Department of State (DOS), Bureau of Consular Affairs (CA) Overseas Citizens Services (OCS).
Essential Job Functions:
Minimum Required Qualifications:
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Kenjya-Trusant Group offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off, Company Paid Holidays, 401K, Personal Development & Learning Opportunities.
The proposed salary range for this position is: $75,000 - $84,000
Employment Type: Full-time, Exempt
THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services.
THE KENJYA-TRUSANT GROUP, LLC is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.
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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file.
As set forth in The Kenjya-Trusant Group , LLC’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure
the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
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Essential Job Functions:
- Support OCS staff with research analysis as directed.
- Gather, maintain, and manage information from a variety of Microsoft suite tools (Access, SharePoint, etc.), proprietary systems or other sources for a variety of statistical and financial reports
- Analyze methodologies for efficient and effective collection of data
- Provide recommendations for solving problems and ways to create efficiencies and streamline processes
- Create, format, and maintain documentation for presentation.
- Assist in gathering information for reporting and analyzing OCS' communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public;
- Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools
- Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning
- Summarize and organize public comments on proposed Federal regulations;
- Assist in drafting regulatory notices and explanatory publications;
- Assist in preparing regulations and other documents for publication;
- Prepare 7 FAM draft revisions using Department drafting and style templates and tools;
- Strategize with management on best practices for OCS’ outreach efforts;• Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning;
- Provide support in all aspects of Crisis Management including: responding to inquiries and requests for services; providing program statistics and reports; and delivery of presentations on Crises.
- Recommend practical solutions on financial issues;
- Coordinates with the Government Financial Manager on financial matters;
- Interpret financial data and reports;
- Assist with accurately tracking authorizations, transfers and disbursements of program-related funding;
- Assist with analyzing reports on financial data, including trends on program spending;
- Provide relationship management, data analysis, process design and full life cycle of project management to support office functions;
- Create and develop project management tools including project charters and project schedules;
- Provide website management of Intranet material and manage materials to guide call center of calls for 24/7 call center;
- Assist with analyzing and preparing reports on statistics; Provide analytical support on Project Management initiatives including: space management, strategic planning, business services and systems;
- Assist with special projects tasked by OCS management and/or officers;
- Assist in assuring that all information collection forms and accompanying documents that require Office of Management and Budget (OMB) approval are expedited through the OMB information collection approval process;
- Assist in the preparation of professional documents such as the Supporting Statement and Legal Authorities which are mandated by OMB that correlate to the content of the form under OMB review;
- Create dynamic spreadsheets and Access Databases that consists of a list of cases, statistics, data and graphs on a monthly and quarterly basis. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS);
- Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required;
- Assist in drafting and analyzing IT requirements for all OCS systems including: ACS; IPCA modernization; Smart Traveler Enrollment Program (STEP) enhancements; web based ATS and Consular One;
- Provide paralegal support for OCS staff whose responsibilities are related to numerous legal areas including family law;
- Develop comprehensive user training materials for the Adoptions Tracking Service (ATS) and Complaint Registry, or other CA or OCS-specific systems, as required, and develop training program for delivery to users;
- Produce Hague certificates required in immigration and emigration cases: develop training for accredited adoption service providers;
- Establish and maintain positive relationships with external stakeholders
- Assist in presentations and outreach to stakeholders, in the company of a direct hire government employee, to expand the understanding of government resources; and follow CA provided guidance on sensitivity and discretion in handling personal/confidential information
- Provide support for Tier III calls regarding a U.S. citizen that requires immediate OCS staff action; including death, presumed death, significant injuries/illnesses; unaccompanied minors, congressional calls and cases with media interest; inquiries from the public during an emergency or crisis situation in accordance with guidelines provided by Consular Affairs;
- Receive transferred calls from the GSA Call Center and record all pertinent contact information to be transmitted via email to CA/OCS/ACS and CA/OCS/CI personnel for complex cases;
- Respond to Tier II/Tier III call center inquires in a courteous and professional manner, including handling call received in crisis situations and/or from abusive callers;
- Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information;
- Provide after-hours support for emergency or crisis situations as identified by Consular Affairs;
- Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers;
- Triage and enter information into various databases (Excel, American Citizens Services (ACS), Consular Task Force (CTF) and other CA databases deemed appropriate;
- Perform other duties as assigned.
Minimum Required Qualifications:
- Due to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.
- High School Diploma is required.
- Three years (3) of experience working in an office environment required.
- Required Security Clearance is Secret.
- Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, Sharepoint, and Outlook)
- Ability to type mistake-free final forms (letters, memorandums, cables, speeches, briefing papers, etc.), many of them destined for CA upper management, the White House, and/or Members of Congress.
- Excellent organizational, communication, and customer service skills.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Kenjya-Trusant Group offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off, Company Paid Holidays, 401K, Personal Development & Learning Opportunities.
The proposed salary range for this position is: $75,000 - $84,000
Employment Type: Full-time, Exempt
THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services.
THE KENJYA-TRUSANT GROUP, LLC is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.
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Please enter today's date: MM/DD/YYYY*
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file.
As set forth in The Kenjya-Trusant Group , LLC’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law.
Gender
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Are you Hispanic/Latino?
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Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure
the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
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