Job Requirements
Job Description
ServiceNow Platform Architect
Location: Remote
Required Clearance: Public Trust
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
Job Description:
Your work will involve architecting the overall platform structure, ensuring scalability, and optimizing performance to meet organizational needs. You will lead the development of custom applications, oversee integrations with other enterprise systems, and provide guidance on best practices for ServiceNow administration. Collaborating with cross-functional teams, you will translate business requirements into technical specifications and deliver innovative solutions that drive digital transformation.
To excel in this role, you should be adept at leveraging the full suite of ServiceNow tools, including platform architecture, application building, and integration capabilities. Familiarity with Scaled Agile methodologies will help you manage complex projects deliver value incrementally. Experience in configuring and administering ServiceNow environments, as well as a track record of successful platform deployments, will set you apart. Exposure to process automation, workflow optimization, and enterprise IT service management will further enhance your ability to deliver impactful results.
Required Skills:
- ServiceNow Architecture, ServiceNow Application Building, ServiceNow Integrations, ServiceNow Administration.
- Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
- Current ServiceNow Certified System Administrator (CSA) certification is required.
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
- Experience monitoring platform performance, instance health, and maintenance activities.
- Experience supporting integrations between ServiceNow and other enterprise systems.
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
- Experience providing end-user support, training, and operational guidance.
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
- Ability to use AI capabilities in daily work to improve productivity and solution quality.
- Strong communication, troubleshooting, organizational, and rapid task switching skills.
Job Responsibilities:
- Design and implement scalable ServiceNow platform architectures to meet business requirements.
- Lead the development and configuration of ServiceNow applications and modules.
- Oversee ServiceNow integrations with external systems and third-party applications.
- Provide expert guidance on ServiceNow administration and best practices.
- Collaborate with cross-functional teams to deliver solutions in a Scaled Agile environment.
- Ensure platform security, performance, and compliance standards are maintained.
- Mentor and support ServiceNow developers and administrators.
- Stay current with ServiceNow platform updates and recommend enhancements.
Education:
Bachelors
