Job Requirements
Annapolis, MD
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
Job Description
The job duties of the Help Desk Specialist are as follows: -
- Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.
- Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
- Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
- Document and communicate outage information to co-workers and customers.
- Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
- Document all communications in a ServiceNow ticket system, escalate tickets as needed.
- Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
- Provide basic instructions on how to use services to both external and internal customers.
Required Skills
- Zero (0) years of demonstrated Help Desk experience required with a Bachelor's degree. Minimum one (1) year of Help Desk experience with an Associate degree. Minimum two (2) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.
- A minimum certification of IAT Level I. A+, CCNA-Security, NET+, SSCP, Security
Desired Skills
NA
Additional Details
This Position requires a TS/SCI with a Full Scope Polygraph.
Company Overview:
Vetegrity is an employee-focused small business, founded in 2008. We are passionate about supporting the missions of the Intelligence Community and the Department of Defense. As a Service-Disabled, Veteran-Owned Small Business, we pride ourselves on our commitment to excellence and integrity in everything we do.
We offer competitive compensation and benefits to include:
- Medical/Dental/Vision
- 20 Days of Paid Time Off (PTO) + Federal Holidays
- 401k with Employer Match
- Profit Sharing
- Tuition Reimbursement
- Flex Spending Account
- Life Insurance, Long & Short-Term Disability
- Pet Adoption Reimbursement
- Annual Physical Fitness/Wellness Allowance
- Supplemental Insurance
- Employee Referral Program
- Performance Incentives
- On-The-Spot Rewards
Other company-sponsored perks include after-hours events, logo apparel, holiday parties, and more!
Vetegrity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The job duties of the Help Desk Specialist are as follows: -
- Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.
- Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
- Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
- Document and communicate outage information to co-workers and customers.
- Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
- Document all communications in a ServiceNow ticket system, escalate tickets as needed.
- Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
- Provide basic instructions on how to use services to both external and internal customers.
Required Skills
- Zero (0) years of demonstrated Help Desk experience required with a Bachelor's degree. Minimum one (1) year of Help Desk experience with an Associate degree. Minimum two (2) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.
- A minimum certification of IAT Level I. A+, CCNA-Security, NET+, SSCP, Security
Desired Skills
NA
Additional Details
This Position requires a TS/SCI with a Full Scope Polygraph.
Company Overview:
Vetegrity is an employee-focused small business, founded in 2008. We are passionate about supporting the missions of the Intelligence Community and the Department of Defense. As a Service-Disabled, Veteran-Owned Small Business, we pride ourselves on our commitment to excellence and integrity in everything we do.
We offer competitive compensation and benefits to include:
- Medical/Dental/Vision
- 20 Days of Paid Time Off (PTO) + Federal Holidays
- 401k with Employer Match
- Profit Sharing
- Tuition Reimbursement
- Flex Spending Account
- Life Insurance, Long & Short-Term Disability
- Pet Adoption Reimbursement
- Annual Physical Fitness/Wellness Allowance
- Supplemental Insurance
- Employee Referral Program
- Performance Incentives
- On-The-Spot Rewards
Other company-sponsored perks include after-hours events, logo apparel, holiday parties, and more!
Vetegrity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
group id: 90670089
