REGIONAL DISPATCH TRAINING & QUALITY SPECIALIST

Duties

• You will establish and implement a quality assurance/quality improvement (QA/QI) program for the dispatch center.
• You will design and implement training programs including benchmarks, timelines, and available learning support tools and methods.
• You will provide classroom instruction for newly hired employees and coordinate on-the-job training of all emergency management dispatchers.
• You will perform routine dispatch services.
• You will instruct shift employees on specific duties and job techniques and make available written instructions, reference materials, etc.

Requirements

Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• Incumbent is required to be certified as a Telecommunicator, perform NCIC/NLETS/III criminal history checks, certified in Emergency Medical Dispatch, and Training Officer (CTO} and Quality Assurance.
• Incumbent is required to work a rotating work schedule which includes weekends and holidays. Subject to mandatory overtime and recall.
• Incumbent is required to successfully complete the RDC Training Program to include classroom and On - The-Job Training (OJT).
• Incumbent is categorized as emergency essential, (Category 5 in accordance with CNIC 3440. 17), and as such may be ordered to report to duty for extended periods under emergency conditions.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete medical examinations to assess medical qualifications for duty including hearing, vision.
• This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-08 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1.Provide instruction and training, lead, teach using various teaching techniques and training tools to effectively instruct others. 2) Processing and recording pertinent data for incoming emergency and non-emergency calls and dispatching the appropriate responding fire, ambulance and police units. 3) Operating 9-1-1 systems to include Computer-Aided Dispatch (CAD), radio dispatch equipment, recording devices and multi-function telephones. 4) Perform emergency dispatching, make critical decision, and effectively communicate and multi-task.

NOTE: This information must be supported in your resume to be considered for the position.

Additional qualification information can be found from the following Office of Personnel Management website:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled with announcement

A relocation incentive is generally a single payment intended to offset some of the relocation costs. A relocation incentive may be authorized.

Certain incentives (relocation or recruitment) may be authorized to eligible selectees.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.

For more information on the DCIPS occupational structure .

For more information about career advancement in DCIPS .