Sr. SAP SME

About Company:

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech-making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better-for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings

Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled

About the Role:

We are seeking a highly skilled Senior SAP Subject Matter Expert (Sr. SAP SME) to support enterprise-level SAP and Navy ERP systems. The ideal candidate will bring deep functional expertise across SAP modules, strong customer service experience, and the ability to communicate effectively with technical and non-technical stakeholders.

Location: Remote. The selected candidate must be currently located in, or willing to relocate to, one of the states supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided.)

Clearance Requirements:

• Active Secret Clearance
• Applicants selected may be subject to a government security investigation.
• USA Citizenship is required.

Responsibilities:

• Provide subject matter expertise for SAP and/or Navy ERP systems.
• Support and/or lead work across functional modules including:
  • Finance
  • Funds Management
  • Sales & Distribution
  • Controlling
  • Project Systems
  • Materials Management
  • Workforce Management
• Deliver high-quality customer support and service, ensuring timely resolution of issues.
• Utilize help desk or service management systems (e.g., National Help Desk Service Manager or similar platforms).
• Collaborate with stakeholders to analyze requirements and support system enhancements.
• Prepare clear documentation, reports, and communications related to system issues and solutions.
• Use Microsoft Office tools (Word, Excel, PowerPoint) for reporting and presentations.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university AND at least 4 years of relevant experience with Navy ERP or SAP in one or more of the listed modules
  OR
• In lieu of a degree, 6 or more years of relevant experience with Navy ERP or SAP in the listed modules
• Documented customer service experience, preferably including experience with:
  • National Help Desk Service Manager (NHDSM), or
  • A comparable service management/help desk system
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• SAP certification in relevant modules or technologies.
• Experience supporting large-scale government or defense ERP environments
• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with cross-functional SAP integration processes