Job Requirements
Remote
Secret Polygraph not specified
Early Career (2+ yrs experience)
$52,000 - $58,000
Job Description
TEKsystems is hiring 100% remote Service Desk Technicians in support of IT modernization, cybersecurity, and information management services efforts for a critical U.S. Army agency.
Core Responsibilities:
- Remote Troubleshooting: Diagnose and resolve network connectivity, router, VPN, and device performance issues without physical access.
- Ticket Management: Log, prioritize, and manage customer issues via ServiceNow.
- User Support: Communicate clearly with remote users via phone, chat, and email to guide them through system setups and software updates.
- Escalation: Identify complex network issues or hardware failures and route them to senior engineers or field office technicians.
Requirements:
• Active Secret clearance
• CompTIA Security+
• 3+ years of Service Desk experience
• Experience working with ServiceNow ticketing
• Working knowledge around Microsoft 365 and Active Directory
Company Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Core Responsibilities:
- Remote Troubleshooting: Diagnose and resolve network connectivity, router, VPN, and device performance issues without physical access.
- Ticket Management: Log, prioritize, and manage customer issues via ServiceNow.
- User Support: Communicate clearly with remote users via phone, chat, and email to guide them through system setups and software updates.
- Escalation: Identify complex network issues or hardware failures and route them to senior engineers or field office technicians.
Requirements:
• Active Secret clearance
• CompTIA Security+
• 3+ years of Service Desk experience
• Experience working with ServiceNow ticketing
• Working knowledge around Microsoft 365 and Active Directory
Company Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
