Contracts/Task Manager

Overview of Role:
TM3 Solutions, Inc. is seeking an experienced Task Manager / Contract Manager to lead day-to-day contract execution for a DoD network engineering support environment. This role serves as the primary on-site/operational leader responsible for service delivery, customer coordination, workforce oversight, quality management, and continuity of operations. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.
The ideal candidate is a proactive leader who can manage competing priorities, communicate effectively with Government stakeholders, and ensure timely, compliant, high-quality performance across distributed teams supporting critical healthcare mission operations.
Roles and Responsibilities:
• Contract & Operational Leadership:
o Serve as TM3’s authorized contract lead responsible for overall daily performance and operational execution.
o Direct and supervise assigned personnel to ensure efficient, accurate, and on-time delivery of required services.
o Maintain continuous operational coverage by coordinating an alternate lead for periods of absence.
o Customer Coordination & Communication:
o Act as the primary point of contact for day-to-day operational matters with Government stakeholders (including contracting and technical representatives).
o Prepare for and participate in post-award meetings and recurring performance/progress meetings.
o Track action items, manage issue resolution, and keep stakeholders informed of status, risks, and priorities.
o Performance Reporting & Deliverable Management:
o Manage routine performance reporting, ensuring reports are accurate, timely, and aligned to contract requirements.
o Report progress against schedule, key accomplishments, significant events, and overall service status.
o Coordinate customer satisfaction inputs and maintain documentation supporting performance outcomes.
• Quality Management:
o Develop, implement, and maintain a Quality Control approach that includes internal inspections, staffing coverage plans, and procedures to sustain responsiveness and timeliness.
o Drive continuous improvement, corrective actions, and consistency of service delivery across all supported locations.
o Emergency & Continuity Operations:
o Lead operational response during disruptions/emergencies by rapidly establishing communication, confirming points of contact, identifying temporary work locations, and prioritizing essential outputs.
o Coordinate continuity actions with Government representatives and ensure services continue to the maximum extent possible.
o Ensure any extraordinary cost actions are coordinated and approved through appropriate Government channels before execution.
• Workforce Oversight & Compliance:
o Manage staffing execution, readiness, and coverage to meet mission needs.
o Coordinate onboarding requirements, including clearance/access processing and CAC actions for personnel working in Government facilities.
o Ensure non-disclosure and confidentiality obligations are executed prior to staff beginning work and maintained throughout performance.
o Support Government approval processes for replacement of designated key personnel, as required.
o Security & Remote Work Requirements:
o Ensure staff follow secure telework/remote-work practices when authorized, including protection of sensitive information, proper use of VPN and CAC, and use of approved collaboration tools.
o Reinforce operational security and information protection expectations across the team.
Educational and Certification Requirement:
• Bachelor’s degree in Information Technology, Business, Engineering, Cybersecurity, or related field (or equivalent relevant experience).
• 8+ years of experience in Federal/DoD contract execution, operations leadership, or IT services management.
• Demonstrated ability to lead teams delivering IT/network support services in a structured, compliance-driven environment.
• Strong working knowledge of:
• Contract operations and service delivery management
• Performance reporting and stakeholder communications
• Quality control and internal inspection practices
• Personnel onboarding/access coordination in secure environments
• Excellent written and verbal communication skills; able to brief senior stakeholders and produce professional reports.
Preferred:
• Project/program management certification (e.g., PMP).
• IT service management familiarity (e.g., ITIL).
• Experience supporting healthcare IT environments or enterprise network operations.