User Engagement SME

Job Number: R0241459

User Engagement SME

The Opportunity:

Are you looking to transform the way a user interacts with systems and programs that impact intelligence- related outcomes? You know that a good system is more than just the code, infrastructure, and a nice-looking interface, it's the way it addresses a user's needs. As a UX strategist, you put yourself in the user's place to understand the best ways they can e nga ge with the program.

We are seeking a highly skilled User E nga gement SME to support a large-scale Agile sof tware development program for a government client. This role serves as a critical bridge between end users, product teams, and program leadership, ensuring that mission needs, operational constraints, and user requirements are accurately captured, validated, and translated into actionable backlog items.

With all the information available today, it takes a skilled intelligence professional to know how to e nga ge and support their clients in the right ways. With the critical decisions made in our government every day, we need an intelligence professional like you to do just that. As a User E nga gement SME, you use your spe cia lized experience and attention to detail to ensure end users are connected to the system and that stakeholder priorities are evaluated and met . If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to lead critical user e nga gement activities.

This is a chance to broaden your skillset into areas like mission awareness, technical mastery, relationship and t rus t building, and managing multiple expectations. As a technical leader, you'll identify new opportunities to help your clients meet their toughest program adoption challenges. Work with us as we provide the right information at the right time to support the critical priorities of our space and military intelligence client.

What You'll Work On:

• Lead user e nga gement activities throughout the Agile development lifecycle, ensuring user perspectives influence product outcomes.
• Capture, validate, and translate user needs and operational requirements into clear, actionable stories and backlog items.
• Collaborate and act as a liaison between cross-functional teams, including product owners, engineers, and leadership, to align solutions with mission outcomes.
• Design and implement e nga gement strategies that align with user needs, behaviors, and feedback.
• Facilitate forums to gather and analyze user feedback from multiple channels such as surveys, reviews, and support tickets.
• Work with developer teams to incorporate insights into improvements.
• Turn user feedback into strategic action, build lasting relationships, and drive both satisfaction and business outcomes.
• Document feedback in requisite systems to track outcomes and update status to users.

Are you ready to help our clients meet their mission by supporting national security?

Join us. The world can't wait.

You Have:

• 8+ years of experience with user e nga gement, including user onboarding, UX / UI design, and product adoption
• 5+ years of experience in the intelligence field
• Experience working in fast-paced environments where user-centric insights directly influence program success
• Ability to work closely with users or operators to e nga ge them with the requisite systems or tools, help them understand functionality and problem solve issues, interface effectively with government customers, external organizations, and internal teams, and provide resources to ensure users' needs are met , so they can maximize system capabilities
• Ability to identify and execute forums to e nga ge users in system functions, provide information or training, and promote system benefits
• Ability to use forums to collect user feedback, adjudicate with the customer, and follow processes to route feedback to developers
• Ability to advocate for users and translate their feedback into actionable changes, stay informed with evolving user behaviors and platform trends, and persuade teams to adopt e nga gement-focused initiatives
• Ability to work effectively with remote teams, use available collaboration tools to ensure connection with stakeholders is consistent, and distill complex technical information into clear, logical, and concise summaries
• TS/SCI clearance with a polygraph
• Bachelor's degree in Marketing, Business, Communications, UX Design, Human-Computer Interaction ( HCI ) , Psychology, or Product Management

Nice If You Have:

• Experience with space domain awareness
• Experience with systems engineering
• Ability to effectively brief and interface with government customers and leadership
• Possession of excellent verbal and written communication skills
• Possession of excellent organization, analytical, and interpersonal skills
• UX, Analytics, or Digital Marketing Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.