US|Engineer I

• Administer and support the ServiceNow platform for the application operations organization, ensuring availability, performance, and reliability
• Review incident root cause analysis and implement corrective and preventive actions to reduce recurring issues
• Plan and execute ServiceNow upgrades, patches, and instance clones across development, test, and production environments
• Configure, manage, and monitor MID Servers to support integrations and platform connectivity
• Deploy application updates and configuration changes to pre-production and production environments in accordance with change management standards
• Respond toand resolve critical production incidents and alerts, providing impact assessments, root cause analysis, and timely remediation
• Provide Level 2 operational support for ServiceNow applications, platform functionality, and enhancement requests, this includes development
• Maintain ITIL process alignment across incident, problem, change, and request fulfilment workflows within stipulated SLAs
• Develop, review, and maintain operational documentation, including knowledge articles and runbooks
• Collaborate with internal technical teams to troubleshoot platform and application issues, escalating when necessary
• Support internal and external audit requests by validating controls and submitting required evidence
• Execute disaster recovery and business continuity procedures during planned tests and unplanned outages, ensuring proper documentation and evidence collection
• Identify opportunities for automation to improve system monitoring, alerting, and operational efficiency
• Partner with development teams to provide administrative and technical guidance during application design and implementation
• Monitor and manage platform risks and controls, escalating issues that pose operational or compliance risk
• Review ServiceNow vendor communications, release notes, and advisories to assess platform impact and required actions
• Provide on-call support and coverage for the team with system admin activities as needed during holidays and weekends
• Additionally, you would be asked to work on adhoc requests and requirements related to ServiceNow support.

Qualifications:

• 5+ years in Application support operations, with 3+ years on ServiceNow platform.
• Hands-on proficiency in ServiceNow development and scripting (JavaScript, and Integration Hub).
• Experience across ServiceNow modules: ITSM and Service catalog, and preferably ITOM, CMDB, CSDM, Discovery, Event Management.
• Strong knowledge of ServiceNow upgrade lifecycle, patch testing, and defect management.
• Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation.
• Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
• Bachelor's or master's in computer science, IT, or related field.
• Mandatory certifications: ServiceNow CSA, ITIL v3/v4.
• Preferred certifications: ServiceNow CAD, CIS (Discovery, Event Mgmt.)

Talent Required for Success:

• 3+ years of proven experience in application support, with deep knowledge of ServiceNow system administration
• Strong ServiceNow platform knowledge - Business rules, System Properties, Script Includes, Dictionary Tables, UI Policies/UI Scripts
• Programming and scripting - ability to establish automation, write scripts (Java Script, Shell Script)
• Ability to fix and resolve IT problems
• Customer service and communication skills
• Hands-on experience with API testing for ServiceNow integrations.
• Experience with update set migration, ServiceNow development lifecycle, and deployment processes
• Hands-on experience with ServiceNow upgrades, patch testing, and defect management.
• Strong analytical and problem-solving skills; able to anticipate risks, enforce standards, and recommend improvements
• Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment
• Proven ability to work in offshore-onshore delivery models, collaborating across multiple time zones with global teams

Required Skills : Qualifications: 5+ years in Application support operations, with 3+ years on ServiceNow platform. Hands-on proficiency in ServiceNow development and scripting (JavaScript, and Integration Hub). Experience across ServiceNow modules: ITSM and Service catalog, and preferably ITOM, CMDB, CSDM, Discovery, Event Management. Strong knowledge of ServiceNow upgrade lifecycle, patch testing, and defect management. Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation. Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM). Bachelor's or master's in computer science, IT, or related field. Mandatory certifications: ServiceNow CSA, ITIL v3/v4. Preferred certifications: ServiceNow CAD, CIS (Discovery, Event Mgmt.) Talent Required for Success: 3+ years of proven experience in application support, with deep knowledge of ServiceNow system administration Strong ServiceNow platform knowledge - Business rules, System Properties, Script Includes, Dictionary Tables, UI Policies/UI Scripts Programming and scripting - ability to establish automation, write scripts (Java Script, Shell Script) Ability to fix and resolve IT problems Customer service and communication skills Hands-on experience with API testing for ServiceNow integrations. Experience with update set migration, ServiceNow development lifecycle, and deployment processes Hands-on experience with ServiceNow upgrades, patch testing, and defect management. Strong analytical and problem-solving skills; able to anticipate risks, enforce standards, and recommend improvements Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment Proven ability to work in offshore-onshore delivery models, collaborating across multiple time zones with global teams

Basic Qualification :

Additional Skills :

Background Check : Yes

Drug Screen : Yes

Notes :
Selling points for candidate :
Project Verification Info :"The information provided below is for Client Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Client Systems Vendor Management. Client Letter: Will Not Provide"
Exclusive to Client :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :