Job Requirements
Job Description
AI/RPA Technician Trainer
Location: Hampton, VA
Required Clearance: Top Secret/SCI
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Job Description
The AI/RPA Technical SME serves as a core member of Mobile Training Team 2 (MTT 2), delivering hands-on AI and robotic process automation (RPA) capabilities to Air Combat Command (ACC) wings across Western CONUS and OCONUS locations. This is a field-based, execution-focused role responsible for building live automation solutions, training Airmen through hands-on labs, and translating mission needs into technical solutions.
This role requires deploying to operational units, conducting real-time demonstrations using mission data, and developing working proof-of-concept (POC) automations within 2–3 days to address unit-specific workflows.
Job Responsibilities:
Field Deployment & Technical Delivery
- Deploy on multi-week rotations (10–12 wing visits annually) across CONUS/OCONUS locations.
- Deliver hands-on instruction in AI/ML and RPA tools (e.g., AskSage, UiPath, Microsoft Power Automate).
- Conduct Virtual Instructor-Led Training (VILT) labs enabling Airmen to build automations and apply AI workflows.
- Provide tier 3 technical support and answer complex integration and platform questions in real time.
Live Demonstrations & Rapid Prototyping
- Execute live RPA demonstrations using real (approved/sanitized) unit data.
- Build working proof-of-concept automations within 2–3 days of on-site discovery.
- Demonstrate prompt engineering, AI output validation, and mission-aligned use cases.
- Showcase immediately usable AI/RPA solutions for operational adoption.
Use-Case Discovery & Requirements Development
- Conduct workflow discovery sessions with operational personnel.
- Identify automation opportunities and document detailed use cases.
- Evaluate opportunities based on mission impact and automation feasibility.
- Generate technical requirements packages for centralized development teams.
Classified Environment Support
- Deliver training and solution development in SIPRNet and AFSCI environments.
- Build automations compliant with classified data handling and security protocols.
- Coordinate with senior AI/Data SMEs for transition of classified solutions.
Collaboration
- Partner with a Change Management Specialist during all deployments.
- Support adoption initiatives, workshops, and solution ideation sessions.
- Translate technical capabilities into mission-relevant outcomes for stakeholders.
Required Skills:
- 4+ years of hands-on AI/ML and/or RPA development in DoD environments.
- Proven experience building and deploying operational automation solutions.
- Experience delivering technical training or hands-on labs to military or federal audiences.
- Familiarity with Air Force or DoD mission workflows (e.g., intelligence, logistics, mission planning).
- Expertise in UiPath and/or Microsoft Power Automate (desktop and cloud flows).
- Proficiency with DoD-approved AI platforms (e.g., AskSage, Advana, GenAI tools).
- Experience with APIs, data integration, and workflow automation.
- Strong prompt engineering and responsible AI practices.
- Ability to rapidly prototype solutions with minimal infrastructure.
- UiPath Certified RPA Associate or Microsoft Power Automate certification (one required).
- CompTIA Security+ (DoD 8140.03 compliant).
- Demonstrated experience delivering hands-on training.
- Expertise in UiPath and/or Microsoft Power Automate (desktop and cloud flows).
- Proficiency with DoD-approved AI platforms (e.g., AskSage, Advana, GenAI tools).
- Experience with APIs, data integration, and workflow automation.
- Strong prompt engineering and responsible AI practices.
- Ability to rapidly prototype solutions with minimal infrastructure.
Desired Skills:
- Experience supporting ISR Wings or operational Air Force units.
- Background in intelligence, mission planning, or logistics workflows.
- Familiarity with Advana, AskSage, or similar platforms.
- Experience in workflow analysis, requirements gathering, and solution design.
- Knowledge of DoD data governance and accreditation processes.
Work Environment and Travel
- Primary duty station: JBLE, VA (secure facility).
- Regular work in classified environments (SIPRNet, SCIFs).
- Travel: 50–60%, including multi-week rotations (2–4 wings per trip).
- Occasional OCONUS deployments (e.g., Kadena, RAF Lakenheath).
- Core hours: 0800–1700 EST; flexibility required for mission needs.
Performance Expectations
- Deliver live demonstrations at every wing visit.
- Build POCs at a minimum of 50% of site visits.
- Capture 2–3 use cases per deployment.
- Achieve ≥85% completion rate in training labs.
- Provide complete technical coverage with minimal follow-up.
