Lead Desktop Technician / Laptop Refresh Team Lead

Summary

Lead Desktop Technician / Laptop Refresh Team Lead

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We are seeking an experienced Lead Desktop Technician to oversee and support a large-scale laptop replacement initiative. The Lead Technician will serve as the primary technical lead for deployment activities, coordinating daily operations, assigning workload, resolving escalated technical issues, and ensuring the successful execution of laptop refresh activities.

This position combines hands-on technical support with team leadership responsibilities and requires strong technical expertise, customer service skills, project coordination experience, and the ability to lead deployment technicians in a fast-paced environment.

Responsibilities

• Serve as the technical lead for laptop refresh and deployment activities.
• Coordinate daily deployment schedules, technician assignments, and workload distribution.
• Act as the primary escalation point for complex hardware, software, and migration issues.
• Provide technical guidance and mentoring to deployment technicians.
• Monitor deployment progress and ensure project milestones and deadlines are met.
• Deploy and configure Windows 11 laptops for end users.
• Install, update, and validate required software applications, security tools, and enterprise configurations.
• Manage and support user data migrations, including documents, desktop files, browser bookmarks, and business-critical information.
• Configure user profiles, email accounts, printers, network connectivity, and enterprise security settings.
• Validate device functionality and user readiness prior to deployment completion.
• Troubleshoot and resolve advanced hardware, software, operating system, and migration-related issues.
• Maintain accurate deployment records, asset tracking information, and project documentation.
• Coordinate inventory management, device collection, and disposition activities for retired equipment.
• Ensure compliance with organizational security policies, data handling procedures, and deployment standards.
• Coordinate with project managers, IT leadership, and end users to ensure successful deployment execution.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• 4+ years of experience in desktop support, IT deployment, or technical support.
  • Experience with data migration and user profile transfers.
  • Experience installing and configuring Windows operating systems, preferably Windows 11.
• Must be a U.S. citizen and able to obtain Public Trust Clearance

Preferred Qualifications:

• Associate degree in Information Technology preferred.
• Familiarity with Microsoft Office 365, Active Directory, and common business applications.
• Experience with data migration and user profile transfers.
• Basic understanding of computer hardware, networking, and troubleshooting techniques.
• Strong organizational skills and attention to detail.
• Experience supporting large-scale hardware refresh or deployment projects.
• Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, Intune, or Autopilot.
• CompTIA A+, Microsoft, or other relevant certifications.
• Experience with asset management and inventory tracking systems.

Knowledge, Skills and Abilities:

• Ability to obtain Public Trust
• Excellent customer service and communication skills.
• Ability to lift and transport computer equipment up to 40 pounds.
• Ability to work independently and as part of a deployment team.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage

USD $70,600.00/Yr. Up to USD $80,000.00/Yr.