ServiceNow Platform Administrator / Architect

For more than a decade, Karthik Consulting has been a reliable and trusted advisor to our Government customers, providing independent and unbiased recommendations and solutions to mitigate risk and help solve IT issues. We bring the innovation, passion, and agility of the commercial sector to meet the unique challenges of this competitive space.

Karthik Consulting is seeking a ServiceNow Platform Administrator / Architect with the below skillset.

ServiceNow Platform Administrator / Architect
Fulltime with Karthik Consulting
Location: Remote
Clearance: Public Trust Clearance

Program Description

Qualifications include, but are not limited to, the following:
• Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Ability to use AI capabilities in daily work to improve productivity and solution quality.
• Strong communication, troubleshooting, organizational, and rapid task switching skills.

ServiceNow platform administrator / architect experience in two or more of the following areas:
• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• SPM modules, including Demand and Project Portfolio Management (PPM)
• Additional ServiceNow modules, including ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub

Proficient in the following qualifications:
• Knowledge/experience of SDLC practices
• Effective liaison leading technical development teams
• Strong facilitation skills to effectively lead discussions across multiple groups
• Oral and written communication skills including presenting to management
• Knowledge/experience with Agile Methodologies
• Knowledge/experience of SDLC practices
• Change Management and Configuration Management (VersionOne, ServiceNow, etc)
• Application Lifecycle Management (ALM)
• Problem/Risk Management
• MS Office Suite
• Knowledge in AI tools (Github Copilot, Playwright)

Preferred:
• ITIL certification.