Senior IT Support Specialist (Tech Specialist 3) - Wiesbaden, Ge

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

M.C. Dean is seeking a Senior End-User IT Support Specialist to deliver advanced technical support to U.S. Army personnel across garrison locations in Europe. This senior-level position may serve as Alternate Program Manager in the PM's absence and requires both deep technical proficiency and demonstrated leadership capability.

Responsibilities

You will provide Tier II/III technical support across Windows 11, M365, Azure, and mobile device environments while serving as a senior technical lead and backup Program Manager for the team.

Main responsibilities include but are not limited to:

• Provide Tier II/III technical support for end-user hardware, software, and mobile devices across supported garrisons.
• Administer Windows 11 Enterprise environments, Microsoft Active Directory, and Microsoft 365 tenant services.
• Manage Microsoft Azure cloud services for enterprise users.
• Provide full-spectrum technical support for Video Teleconferencing (VTC) systems.
• Support Personal Electronic Devices (PEDs), wireless access points (WAPs), and mobile routers.
• Serve as Alternate Program Manager when the primary Program Manager is unavailable.
• Mentor and technically guide Intermediate-level End-User IT Support Technicians on the contract.
• Coordinate with AESD/ServiceNow to manage incident and service request queues.
• Maintain DCWF 411 Advanced certification currency per DODM 8140.03.

Growth Opportunities:

• Alternate PM designation provides direct exposure to contract leadership and stakeholder management.
• Access to M.C. Dean's professional training programs and leadership development pathways.
• Opportunity to expand into program management, enterprise architecture, or cybersecurity roles.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Active Secret clearance is required.

Education/Experience:

• High School Diploma / GED with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 8+ years of experience or Bachelor's Degree with 5+ years experience or Master's Degree with 3+ years experience
• DCWF Work Role 411 - Advanced level certification per DODM 8140.03 (required).
• Microsoft Endpoint Administration vendor certification (required).
• Microsoft 365 Administration vendor certification (required).
• Demonstrated experience with Windows 11 Enterprise in a domain-joined enterprise environment.
• Proficiency with Microsoft Active Directory user and group management.
• Experience with Microsoft Azure administration and cloud-based identity services.
• Experience providing VTC technical support in a military or government setting.
• Experience supporting PEDs, WAPs, and mobile connectivity devices.
• OCONUS Army installation experience preferred.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.