Video Teleconferencing (VTC) Support Specialist

Description

SAIC is seeking a Video Teleconferencing (VTC) Support Specialist to join our team supporting the Army Research Laboratory in Aberdeen, MD. Work is performed on site.

The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization.

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.

Job Responsibilities:

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends

Qualifications

Required Education and Experience:

• AA Degree in related discipline and two (2) years related experience; Or, High School and (4) years of related experience
• Knowledge of video teleconferencing systems such as Microsoft Teams.
• Troubleshooting skills for hardware, software, and network issues.
• Proficiency in managing IT support ticketing systems.
• Solid understanding of network protocols and connectivity.
• Experience with audio/visual equipment setup and maintenance.
• Outstanding customer service skills with the ability to explain technical concepts to non-technical users.

Clearance Requirements:

• Must be a US Citizen.
• Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.

Required Certification:

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

Preferred:

• Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician)
• Bachelor's degree in IT, Computer Science, or related field (preferred)
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.