Requirements Analyst- Key West, FL

Position Description & Qualifications

Are you looking for a Requirements Analyst opportunity where you can make a difference every day? Discover this exciting opportunity supporting a critical Joint Interagency mission in Key West, Florida. Bring your analytical expertise, facilitation skills, and passion for mission impact to support U.S. national security objectives by enabling informed, data-driven decision-making for senior military leadership.

You will be part of Joint Interagency Task Force South (JIATF-South), a subordinate command under U.S. Southern Command (USSOUTHCOM), focused on countering transnational organized crime and illicit trafficking in the Western Hemisphere. This position supports the JIATF-South J-8 (Resources and Assessments Directorate) and works daily alongside government leadership, operational staff, and technical teams to improve how requirements are identified, prioritized, governed, and resourced.

The Requirements Analyst serves as a key functional liaison between command leadership, Requirements Working Group (RWG) members, and Serco's software development team, supporting the operation and evolution of the Requirements Determination and Prioritization Tool (RDPT). This role blends senior-level requirements analysis, business systems analysis, and executive-level facilitation in a complex joint, interagency, and military environment.

In this role, you will:

• Provide on-site requirements analyst support to JIATF-South J-8, assisting with the day-to-day execution of the command's requirements determination and prioritization process.
• Lead end-to-end requirements activities, including intake, analysis, validation, prioritization, documentation, and governance support.
• Facilitate Requirements Working Group (RWG) meetings and other governance forums to ensure alignment with mission objectives, funding availability, and leadership priorities.
• Translate operational needs and senior leadership intent into clear use cases and actionable, traceable functional and technical requirements for RDPT enhancements.
• Serve as a functional subject matter expert within RDPT, working hands-on in the application to update, maintain, cleanse, and validate requirements and resource data.
• Support the software development lifecycle by coordinating requirements refinement, prioritization, testing, user acceptance, and validation of delivered functionality.
• Assist with managing RDPT updates, enhancements, releases, and sustainment activities, including documenting corrective actions and issue resolution.
• Develop and maintain recurring reports, dashboards, and visual analytics (monthly, weekly, and ad-hoc), supporting leadership decision-making and contract reporting requirements.
• Analyze requirements, resource, and portfolio data to identify trends, gaps, efficiencies, and mission impacts, providing defensible insights to inform prioritization and funding decisions.
• Work closely with J-8 Resource Management and Financial Management personnel to align requirements with budgets, spend plans, and fiscal constraints, including financial justification packages.
• Develop and deliver RDPT training, process walkthroughs, and governance briefings for government stakeholders.
• Maintain and update RDPT user guides, reference materials, and supporting documentation as system functionality and processes evolve.
• Communicate development progress, tradeoffs, risks, and impacts to senior leadership in clear, non-technical terms.
• Operate effectively and independently in a high-visibility, fast-paced operational environment while maintaining a professional demeanor and strong organizational discipline.

To be successful in this role, you will need:

• Active DoD Secret security clearance.
• A Bachelor's degree in Business, Information Systems, Engineering, Finance, or a related field, or equivalent relevant experience.
• 8 years of experience in requirements analysis, business systems analysis, or related roles, including senior level coordination and briefings.
• Demonstrated experience supporting DoD or federal organizations, preferably within a joint or operational environment.
• Proven ability to engage and brief senior military leadership (O 6 and above) and senior civilian personnel.
• Strong facilitation, stakeholder engagement, and communication skills.
• Experience translating complex operational, technical, and financial concepts into clear executive level documentation and decision support products.
• Ability and willingness to work hands on within mission critical software applications.
• Familiarity with data analysis and visualization tools; experience with Power BI preferred.
• Comfort operating independently while coordinating across interagency, technical, and functional teams.
• The ability to travel up to 10%.

Additional desired experience and skills:

• Top Secret with SCI eligibility preferred.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .