Ops Research Analyst

Position Description & Qualifications

Looking for a Operations Supervisor opportunity at a place you can make a difference every day? Discover this great opportunity in our Diego Garcia International location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.

This position is contingent upon your ability to maintain/transfer your Security clearance.

Serco supports the U.S. Space Force as a prime for their Ground-Based Electro-Optical Deep Space Surveillance (GEODSS) contract to manage and obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT). This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. This optical sensor is employed at three different locations around the world (White Sands Missile Range, New Mexico; Diego Garcia, British Indian Ocean Territory; and Maui, Hawaii) and helps track the objects in deep space orbit (altitude of 10,000 to 45,000 km). You will help operate and maintain three, one-meter telescopes equipped with highly sensitive digital cameras. You'll respond to Government taskings to obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT). Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

In this role, you will:

• Manage and direct operations, planning, maintenance and support activities providing 24x7 support for all optical sensor operations functions at the mission location.
• Manage and direct sensor mission taskings in accordance with applicable publications and direction.
• Manage workforce to operate available sensors during the operational period to meet taskings.
• Manage workforce mission scheduling validating routine and special metric taskings, Space Object Identification (SOI) signature gathering and raw video collection, to be accomplished during the operational period.
• Review and validate SOI taskings to maximize system accomplishment of daily, weekly, and monthly tasking requirements.
• Collect, verify, and report mission workload data.
• Manage scheduling, special sensor settings and other special techniques.
• Review operations, security events, equipment status, authorized software changes, shift changes, changing of the Zulu day, and any other significant events in an operations log.
• Verify sensor and mount calibrations are completed in accordance with applicable directives.
• Assure Operators perform operational checkout and pre-mission preparations for mission equipment.
• Review operations logs for compliance.
• Review post-mission activities, including specified disposition of logs and recorded data.
• Act as primary coordinator/reporter of the System Requirements Validation Board.
• Process visit requests, badging, provide physical security training, coordinate escorts.
• Act as primary or alternate AT/FP Representative.
• Comply with all security procedures for OPSEC and COMSEC.
• Validate electronic technicians conduct daily operational and performance checkout of equipment and systems.
• Train and certify employees performing sensor operations to include initial, recurring and ancillary training
• Develop tactics, techniques, and procedures (TTPs) to meet expanding mission requirements.
• Lead Tactics Improvement Proposal (TIP) development and Technical Order system improvement activities.
• Provide coordination and control of resources including recording media, safety, and security in support of the site mission.
• Perform multiple additional duties and other duties as assigned by the site manager.
• Performs as site manager when site manager is not on site or unavailable.
• Performs other duties as assigned.

To be successful in this role, you will have:

• This position is contingent upon your ability to maintain/transfer Security clearance (Secret).
• A U.S. Citizenship and a valid United States passport.
• A bachelor's d egree and 2 years of experience
  • or a A High School Diploma or GED equivalent A minimum of 6 years with sensor operations.
• Experience operating optical sensors.
• Knowledge of the space surveillance network and satellite catalog.
• The ability to excel in a fast-paced program office environment and possess attention to detail.
• To successfully pass a background check and drug screen.
• The ability to successfully take and pass a medical physical exam prior to travel to Diego Garcia.
• Travel up to 10%

Additional desired experience and skills:

• PMI Institute Project Management Professional or Lean Six Sigma certification.
• DoD 8570 Compliant IAT Level II Certification; Security+ or above is preferred.
• An active Top Secret clearance.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .