IT PROGRAM MANAGER (PROJMGT/PLCYPLN)

Duties

As a IT PROGRAM MANAGER (PROJMGT/PLCYPLN) at the NH-2210-4 some of your typical work assignments may include:

• Leads the command's executive communications team, delivering comprehensive IT support to General and Flag Officers at Headquarters USTRANSCOM
• Leads the Communications Travel Team, delivering robust and reliable mobile C4 capabilities in direct support of the Commander (TCCC).
• Oversees audio/visual and teleconference technical support for USTRANSCOM, Army Transportation Command (ARTRANS), and the Joint Enabling Capabilities Command (JECC), enabling effective collaboration across commands.
• Manages the USTRANSCOM IT Service Desk, serving as the primary point of contact for all IT service requests and inquiries, and ensuring timely resolution of user issues.
• Directs the management of IT assets and projects, ensuring life-cycle efficiency, regulatory compliance, and alignment with organizational objectives.

Requirements

Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service http://www.sss.gov
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Fulltime
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Required OGE 450
• Telework Eligibility: This position is telework eligible at management discretion
• This is a cybersecurity position, must attain and maintain the appropriate DoD approved cybersecurity baseline Certificate(s) applicable for cybersecurity functions required for the DoD position held, within six months
• Incumbent may occasionally be required to work other than normal duty hours and/or Shift work may be required which may include overtime and/or irregular hours.
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft/vehicle to conferences, meetings, or functions away from the duty office/location. Travel may include overnight stays

Qualifications

You may qualify at the NH-IV , if you fulfill the following qualifications:One year of specialized experience equivalent to the NH-III (GS-13) grade level in the Federal service as listed below:

• Partnering with end users, mission owners, and technical teams to ensure User Interface/User Experience (UI/UX) solutions are fully aligned with requirements.
• Overseeing and coordinating processes and projects to effectively allocate, integrate, and optimize critical IT resources across an organization.
• Overseeing the measurement and analysis of UI/UX performance metrics, driving continuous improvement initiatives to enhance usability and effectiveness.
• Leading change management strategies for UI/UX enhancements, including comprehensive user training and clear, proactive communications.
• Experience with Department of Defense and joint military IT systems, with a strong focus on security, interoperability, and compliance.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience .In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Other notes:
A graduate degree in Computer Engineering, Information Technology, or a related field is highly desirable. Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) certifications are highly desirable.

Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:

All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.

: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the , save the document and attach it to your application package.

(RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist ( ); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

Males born after 12-31-59 must be registered or exempt from Selective Service (see )