NOC Analyst

Description:
Hybrid 2 Days Onsite/3 Days Remote in Washington, DC

Our client seeks a NOC Analyst to support enterprise network and infrastructure monitoring within a 24x7 federal operations environment. The role encompasses real-time monitoring, event triage, ticketing, and coordination with infrastructure and operations teams to maintain availability, performance, and reliability. The position requires experience in a NOC or similar IT operations setting, with knowledge of monitoring tools, escalation workflows, and operational reporting.

Due to federal security clearance requirements, applicant must be a United States Citizen. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45.00 to $50.00/hr. w2

Responsibilities:

• Perform real-time network and infrastructure monitoring across enterprise systems in a 24x7 NOC environment.
• Identify, triage, and respond to network outages, system alerts, and performance events.
• Monitor servers, endpoints, network devices, and cloud infrastructure for availability and performance.
• Create, update, and manage incident tickets with proper documentation and escalation.
• Follow established ticketing and escalation workflows to route issues to appropriate teams.
• Coordinate with system administrators, engineers, and infrastructure teams for issue resolution.
• Track incident status and provide updates to stakeholders and operations leadership.
• Support operational reporting, including incident trends, outage reporting, and performance metrics.
• Contribute to documentation, runbooks, and standard operating procedures.
• Identify opportunities for operational improvements and monitoring enhancements.

Experience Requirements:

• 3-5 years in network operations, IT operations, or NOC environments.
• Hands-on experience with network monitoring and outage/event triage.
• Experience with infrastructure, server, endpoint, and/or network device monitoring.
• Proficiency with ticketing systems and escalation workflows.
• Coordination experience with infrastructure or system operations teams.
• Operational reporting and metrics tracking.
• Familiarity with enterprise IT environments across on-prem and cloud.
• Understanding of incident management processes.
• Ability to work in a shift-based 24x7 operations environment.
• Preferred exposure to tools and platforms such as Splunk, Microsoft Sentinel, Microsoft Defender, Rapid7 InsightVM, Device42, Jira, Confluence, AWS, Azure, Intune, Okta, Entra ID, CyberArk, Microsoft Purview, Appian, and Oracle.
• Preferred familiarity with ITIL, regulated or federal environments, cybersecurity operations or SOC settings, and relevant certifications such as CompTIA Network+ or Security+.