ACTR Helpdesk Tier II Support

Overview

The ACTR Helpdesk Tier II provides desktop support for the Department of the Navy Office of Administration (DON OA) - Information Technology Division (ITD).

Responsibilities

• Provide support to the lead Echelon 2 (ECHII) Customer Technical Representative (CTR) for the Next Generation Enterprise Network Contract (NGEN/NGEN-R SMIT and End User Hardware (EUHW) contracts).
• Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
• Maintain a current and accurate list of VIPs, providing immediate and exceptional response time for those on the VIP list.
• Provide technical assistance and ACTR services for desktop and wireless devices to include interaction with multiple vendors and knowledge of various NMCI/Nautilus tools including NET,WAAS,FSAST, ISF tools, HP service manager, and NMCI/NEN/Nautilus business processes.
• Perform functions associated with the implementation of NMCI and Nautilus Seat Orders such as entering/editing seat orders into the ordering systems, verifying order accuracy, and verifying accuracy of IT-related services ordered against NMCI invoices and assisting with the Service Level Agreement (SLA) verification process for NMCI SLAs.

Qualifications

Required:

• Bachelor's Degree with 2 years of experience in IT support OR Associates Degree with 5 years experience
• Broad expert knowledge of the technology applications such as NET,WAAS,FSAST, ISF tools, HP Service Manager, business processes and operational capabilities of the NGEN/NGEN-R SMIT and EUHW contract services as well as expert skills in IT resources planning, management and oversight.
• Secret Clearance

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability