Job Requirements
Arlington, VA
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Key Responsibilities
Required Qualifications
Preferred Qualifications
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- Lead multi-provider service-integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations.
- Define and maintain service-introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production.
- Establish and oversee governance mechanisms such as operating-level agreements, RACI models, and integrated performance-reporting structures that ensure accountability and clarity for end-to-end services.
- Coordinate incident, change, and problem-management integration across providers to maintain consistent user experience, service quality, and operational continuity.
- Facilitate risk and impact assessments for service changes, ensuring operational, security, and compliance considerations are addressed and documented before go-live.
- Support IT staff responsible for service delivery and operations by communicating expectations, monitoring performance, and enforcing organizational policies, procedures, and core values.
- Promote continual improvement by analyzing service-delivery challenges, recommending process changes, and implementing best practices for multi-provider coordination.
- Collaborate with senior IT leadership to align service-integration goals with broader organizational objectives, budget constraints, and strategic technology initiatives.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field, or equivalent relevant experience.
- 6-8 years of experience in information technology with 2-5 years managing IT staff or leading service-delivery and service-integration functions.
- Demonstrated experience coordinating services across multiple service providers, including defining processes, assigning responsibilities, and fostering collaboration to ensure service quality and efficiency.
- Practical knowledge of ITIL-aligned service-management processes and experience applying them in multi-provider or SIAM-style environments.
- Strong communication, analytical, problem-solving, and interpersonal skills, with the ability to facilitate meetings, document requirements, and conduct root-cause analysis.
- Ability to obtain and maintain a Public Trust investigation and to work in a U.S.-only federal IT context, with U.S. citizenship as specified.
- Willingness and ability to travel 10-25% to support stakeholder engagement, service transitions, and operational coordination.
Preferred Qualifications
- Experience operating in a lead-supplier or service-integrator role within a formal SIAM framework, coordinating multiple IT service providers.
- ITIL or SIAM-focused training or certification demonstrating structured knowledge of service-integration and multi-vendor management best practices.
- Background in federal contracting environments with experience managing service transitions, governance structures, and compliance documentation.
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group id: 10238000