Job Requirements
Springville, UT
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Description
1. Operational Execution & Site Delivery
2. Workforce Coordination & Readiness
3. Performance Management & Quality Oversight
4. Compliance, Security & Risk Support
5. Operational Coordination & Communication
6. Continuous Improvement
Key Deliverables
Operational Deliverables
Reporting Deliverables
Performance Metrics (Illustrative)
Key Outcome of the Role
The Director of Operations assures that assigned programs and sites consistently deliver:
1. Operational Execution & Site Delivery
- Lead execution of assigned contracts, customer sites, and field operations in alignment with requirements and standards
- Ensure daily operational activities are completed on schedule and to standard
- Monitor site conditions, staffing coverage, and operational issues requiring action
- Drive consistency in execution across assigned programs and locations
2. Workforce Coordination & Readiness
- Coordinate workforce deployment against mission and contract requirements
- Ensure assigned personnel meet clearance, training, and qualification requirements before work begins
- Identify coverage gaps, readiness issues, and staffing risks early
- Coordinate with recruiting, training, and operational leadership to resolve personnel constraints
3. Performance Management & Quality Oversight
- Track operational performance against assigned KPIs, service levels, and execution standards
- Conduct routine reviews of site performance, reporting, and corrective action status
- Address execution deficiencies and elevate unresolved issues promptly
- Support implementation of QA inspections and performance improvement measures
4. Compliance, Security & Risk Support
- Ensure assigned programs and sites operate in compliance with security, access, clearance, and customer-specific requirements
- Support audit readiness, documentation accuracy, and inspection preparation
- Execute incident response and issue escalation procedures as required
- Identify operational risks and coordinate mitigation actions with leadership
5. Operational Coordination & Communication
- Coordinate daily execution across program teams, project leads, and site supervisors
- Maintain clear communication with the Vice President, Operations regarding performance, risks, and resource needs
- Support customer communications at the operational level and resolve routine issues
- Ensure alignment with support functions and adjacent operational leaders
6. Continuous Improvement
- Recommend and implement process improvements that strengthen efficiency, service quality, and execution consistency
- Capture lessons learned and feedback from assigned sites and teams
- Support adoption of tools, reporting methods, and standardized operating practices
Key Deliverables
Operational Deliverables
- Site execution status updates and operational summaries
- Staffing and readiness tracking for assigned programs
- Corrective action and issue resolution tracking
- Contingency, surge, or coverage coordination plans for assigned operations
Reporting Deliverables
- Routine operational updates to the Vice President, Operations
- Performance, staffing, and issue escalation reports
- Inspection, compliance, or readiness status reporting, as required
Performance Metrics (Illustrative)
- Execution performance against assigned contract and site requirements
- Staffing coverage and workforce readiness rates
- Timeliness of issue resolution and escalation
- Compliance and inspection performance for assigned sites
- Accuracy and timeliness of operational reporting
Key Outcome of the Role
The Director of Operations assures that assigned programs and sites consistently deliver:
- Reliable and compliant day-to-day operational execution
- A properly staffed and mission-ready workforce for assigned operations
- Timely escalation and resolution of operational issues
- Consistent performance, reporting, and customer responsiveness at the site level
group id: 10490032
