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IT Technical Support Specialist

Leidos

Posted today

Job Requirements

Remote
Public Trust Polygraph Unspecified
Career Level not specified
$59,150 - $106,925

Job Description

R-00184662

Description

Leidos is seeking an experienced Systems Administrator to join our Checkpoint Maintenance contract team supporting the TSA. You will be part of a front-line technical team involved in troubleshooting and resolving hardware, software, networking and system issues. Your role will include monitoring system health and responding to alerts through resolution or escalation of issues. You will also provide end-user IT support in provisioning, configuring, troubleshooting and maintaining laptops, tablets and other mobile devices following approved documented processes and procedures. The position is full time daily operation and will require occasional after-hours and weekend on-call support.

Primary Responsibilities:
  • Installation and maintenance of the software and hardware, to include but not limited to account management, user privileges, local group policy, local software testing, restoration operations, contingency planning, and local backups.
  • Monitor system health, logs, and alerts; perform initial triage and escalate issues when they exceed defined scope.
  • Provision, configure, and maintain workstations, laptops and mobile devices under documented standards.
  • Administer user accounts, permissions, and file systems in accordance with approved access controls and security policies.
  • Maintain accurate system documentation, asset records, and inventories using the Maximo ticketing system.
  • Ensuring updates and patches are completed and locally downloaded.
  • Provide timely remote User support to resolve technical problems, including diagnosing hardware and software issues, network connectivity issues, password resets and account management.
  • Participate in on-call or after-hours support rotations as required.


Basic Qualifications:
  • Bachelor’s degree in IT, Computer Science, or related field and 2+ years of systems administration experience.
    (or equivalent professional experience in lieu of degree)
  • Experience with user and access administration (IPA, LDAP, Active Directory, or similar).
  • Working knowledge of networking fundamentals (TCP/IP, DNS, routing, firewalls).
  • Experience with provisioning, imaging and configuring laptops and mobile devices
  • Experience with remote troubleshooting and telephone customer support
  • Ability to work autonomously with minimal oversight as well as in conjunction with multiple personnel in the fulfillment of the individual employee’s functions.
  • Ability to obtain and maintain Public Trust Suitability granted through the TSA - (To be eligible for Public Trust Security Clearance, one must be either a U.S. Citizen OR a U.S. Permanent Resident/Green Card holder who has resided in the U.S.A for the past 3 years.)


Preferred Qualifications:
  • CompTIA A+ Certification
  • Microsoft IT Support Professional Certification, Windows 11 certification, or equivalent
  • Experience with monitoring or logging tools
  • Active Public Trust with TSA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: June 2, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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About Us
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
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Clearance Level
Public Trust
Employer
Leidos