Job Requirements
Fairfax, VA
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Job Description
Everforth ECS is seeking a Technical Training and Customer Enablement Specialist to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Technical Training and Customer Enablement Specialist delivers hands-on technical instruction, manages WDP's enterprise knowledge repository, and tracks measurable enablement outcomes that accelerate platform adoption and reduce user friction across Unclassified, Secret, and Top Secret environments for data engineers, analysts, and tool administrators. This role bridges technical platform expertise with instructional delivery, directly supporting warfighter enablement and the continuous improvement of WDP's enterprise training and customer success operations.
• Delivers instructor-led and virtual training with hands-on labs and schedules working sessions where WDP engineers, analysts, and tool administrators bring live pipeline issues, catalog tasks, and configuration questions for step-by-step coaching aligned to release timelines across Unclassified, Secret, and Top Secret enclaves.
• Converts recurring Service Desk questions into knowledge articles, job aids, and short tutorial videos that demonstrate operational methods for Databricks, Spark, Airflow, Kafka, Unity Catalog, identity services, and repository publishing.
• Operates the Government-approved knowledge repository by publishing and cataloging content, managing SCORM and xAPI telemetry, maintaining freshness metrics, monitoring views and completions, and issuing release-tied notifications.
• Tracks on-time start rate, completion rate, lab pass rate, time-to-proficiency, knowledge-base deflection, and satisfaction, and displays results on program dashboards used by CDAO leadership, Combatant Commands, and Joint Staff directorates.
• Coordinates with product managers, data engineering leads, and governance specialists to validate procedures and to sequence content drops with change windows and enclave deployment calendars.
• Produces deliverables that include class materials, lab datasets, instructor guides, incident playbooks, notification packages, and monthly enablement summaries.
• Demonstrates measurable impact by reducing repeat incidents, shortening incident resolution time in lab scenarios, raising assessment scores, and increasing adoption of approved WDP workflows and documentation across the enterprise.
• Performs other duties as assigned.
Required Skills
• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI).
• 3-10 years of experience in technical training delivery, customer enablement, knowledge management, or a closely related discipline within federal, DoW, or enterprise data and analytics platform environments.
• Demonstrated experience delivering role-based technical instruction and managing enterprise knowledge repositories, including publishing and maintaining SCORM or xAPI-compliant content, operating Government-approved learning management platforms, and tracking enablement metrics such as completion rates, knowledge-base deflection, and user satisfaction in support of program reporting requirements.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).
Desired Skills
• Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Hands-on familiarity with enterprise data engineering and analytics tools covered in WDP training content, including Apache Airflow, Apache Kafka, Databricks, Apache Spark, and Unity Catalog, with the ability to credibly coach engineers and analysts through live pipeline and catalog tasks in a classified environment.
• Experience operating Government-approved knowledge management platforms such as Atlassian Confluence, Microsoft SharePoint, or Joint Knowledge Online (JKO), including applying metadata taxonomy, version control, and structured content governance practices aligned with DoW training and documentation standards.
• Working knowledge of AI-assisted enablement approaches, including familiarity with Retrieval-Augmented Generation (RAG) tools, generative AI content development platforms, or intelligent knowledge management systems that support dynamic content updates and personalized learning path delivery at enterprise scale.
• Familiarity with Agile and SAFe delivery methodologies, including experience sequencing training and enablement activities within sprint-based release cycles and coordinating content delivery across cross-functional teams spanning platform engineering, data governance, and customer success functions.
• Interest in helping users understand semantic layer, metadata, catalog, and data access concepts that enable AI assistants, automated workflows, and emerging agentic AI capabilities.
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
Everforth ECS is seeking a Technical Training and Customer Enablement Specialist to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Technical Training and Customer Enablement Specialist delivers hands-on technical instruction, manages WDP's enterprise knowledge repository, and tracks measurable enablement outcomes that accelerate platform adoption and reduce user friction across Unclassified, Secret, and Top Secret environments for data engineers, analysts, and tool administrators. This role bridges technical platform expertise with instructional delivery, directly supporting warfighter enablement and the continuous improvement of WDP's enterprise training and customer success operations.
• Delivers instructor-led and virtual training with hands-on labs and schedules working sessions where WDP engineers, analysts, and tool administrators bring live pipeline issues, catalog tasks, and configuration questions for step-by-step coaching aligned to release timelines across Unclassified, Secret, and Top Secret enclaves.
• Converts recurring Service Desk questions into knowledge articles, job aids, and short tutorial videos that demonstrate operational methods for Databricks, Spark, Airflow, Kafka, Unity Catalog, identity services, and repository publishing.
• Operates the Government-approved knowledge repository by publishing and cataloging content, managing SCORM and xAPI telemetry, maintaining freshness metrics, monitoring views and completions, and issuing release-tied notifications.
• Tracks on-time start rate, completion rate, lab pass rate, time-to-proficiency, knowledge-base deflection, and satisfaction, and displays results on program dashboards used by CDAO leadership, Combatant Commands, and Joint Staff directorates.
• Coordinates with product managers, data engineering leads, and governance specialists to validate procedures and to sequence content drops with change windows and enclave deployment calendars.
• Produces deliverables that include class materials, lab datasets, instructor guides, incident playbooks, notification packages, and monthly enablement summaries.
• Demonstrates measurable impact by reducing repeat incidents, shortening incident resolution time in lab scenarios, raising assessment scores, and increasing adoption of approved WDP workflows and documentation across the enterprise.
• Performs other duties as assigned.
Required Skills
• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI).
• 3-10 years of experience in technical training delivery, customer enablement, knowledge management, or a closely related discipline within federal, DoW, or enterprise data and analytics platform environments.
• Demonstrated experience delivering role-based technical instruction and managing enterprise knowledge repositories, including publishing and maintaining SCORM or xAPI-compliant content, operating Government-approved learning management platforms, and tracking enablement metrics such as completion rates, knowledge-base deflection, and user satisfaction in support of program reporting requirements.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).
Desired Skills
• Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Hands-on familiarity with enterprise data engineering and analytics tools covered in WDP training content, including Apache Airflow, Apache Kafka, Databricks, Apache Spark, and Unity Catalog, with the ability to credibly coach engineers and analysts through live pipeline and catalog tasks in a classified environment.
• Experience operating Government-approved knowledge management platforms such as Atlassian Confluence, Microsoft SharePoint, or Joint Knowledge Online (JKO), including applying metadata taxonomy, version control, and structured content governance practices aligned with DoW training and documentation standards.
• Working knowledge of AI-assisted enablement approaches, including familiarity with Retrieval-Augmented Generation (RAG) tools, generative AI content development platforms, or intelligent knowledge management systems that support dynamic content updates and personalized learning path delivery at enterprise scale.
• Familiarity with Agile and SAFe delivery methodologies, including experience sequencing training and enablement activities within sprint-based release cycles and coordinating content delivery across cross-functional teams spanning platform engineering, data governance, and customer success functions.
• Interest in helping users understand semantic layer, metadata, catalog, and data access concepts that enable AI assistants, automated workflows, and emerging agentic AI capabilities.
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
- Attracting and developing top talent and high-performing teams
- Fostering a culture that is engaging, accountable, and mission-driven
group id: 10112231A