IT Operations Technician [Tier 3] - Journeyman

Job Description
Job Description

ECS is seeking an IT Operations Technician [Tier 3] - Journeyman to support advanced IT operations and enterprise system management within the Army National Guard's (ARNG) expansive network infrastructure.

Please Note: This position is contingent upon contract award.

The Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program delivers comprehensive enterprise IT infrastructure, WAN, cybersecurity, and associated services to the ARNG and its mission partners. The program supports more than 120,000 users and 141,000 endpoints across approximately 2,800 sites spanning 54 states and territories, enabling Title 10 and Title 32 missions, domestic emergency response operations, mobilization readiness, and classified SIPRNet operations.

Task 4 - Enterprise Operations Support - provides 24/7/365 network monitoring, control, and management from the RCC-ARNG Network Operations Center (NOC) over classified and unclassified networks, delivering DoDIN services including data, voice, and video across the ARNG's distributed enterprise infrastructure.

Responsibilities

• Resolve advanced user and system issues impacting mission operations efficiently.
• Perform complex troubleshooting for hardware and software, ensuring minimal downtime.
• Support escalated service tickets by conducting thorough root cause analysis.
• Validate and document remediation actions, maintaining detailed resolution records.
• Coordinate with infrastructure, network, and hosting teams to restore services promptly.
• Ensure compliance with operational procedures and service-level objectives.
• Lead efforts in system migrations and upgrades, ensuring operational standards are met.
• Manage and administer ServiceNow ITSM, enhancing service management processes.
• Utilize VMware virtualization and Active Directory for effective system management.

Required Skills
Required Qualifications

• Clearance: Secret Eligible required
• S. Citizenship required
• DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Intermediate proficiency level
• Certifications (one or more required): CND, GFACT, GSEC, Security+
• Education: Bachelors in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
• Extensive experience in IT operations and enterprise infrastructure management
• Proficient in ServiceNow ITSM administration and complex incident resolution
• Strong background in VMware virtualization and Active Directory management
• Proven track record in leading critical system migrations and upgrades
• Experience maintaining operational performance standards in DoD environments

Desired Skills
Desired Qualifications

• Clearance: Active Secret preferred
• Experience with DoD environments and cybersecurity protocols
• Familiarity with network monitoring and management tools
• Strong analytical skills for effective problem-solving
• Experience in coordinating with cross-functional teams
• Knowledge of classified and unclassified network operations

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven