Help Desk Support Engineer

Position Summary

Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role offers a rewarding and impactful opportunity to provide technical support and procurement lifecycle oversight.

Essential Duties and Responsibilities

• Oversee the procurement lifecycle, including vendor negotiations, acquisition strategy development, and compliance with DoD procurement policies.
• Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
• Troubleshoot software issues, manage user access, and support cloud-based IT applications.
• Demonstrate strong customer service and documentation skills.

Required Qualifications

• An Associate's degree in information technology, Computer Science, or a related field -OR- a minimum of 3 years of equivalent experience in contract administration.
• Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
• Experience with IT help desk ticketing systems, remote desktop support, and incident response.

Preferred Qualifications

• CompTIA A+ certification.
• ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

• Associate's degree in information technology, Computer Science, or a related field.
• 3 years of equivalent experience in contract administration.

Required Certifications

• None specified.

Required Security Clearance

• No Security Clearance Required

Pay & Benefit Highlights

Compensation

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

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