ServiceNow Business Analyst

MANTECH seeks a motivated, career and customer-oriented ServiceNow Business Analyst to join our team in Lexington Park, MD. This position is a hybrid role with 4 days onsite and 1 remote.

The ServiceNow Business Analyst will analyze and design optimized business processes while working closely with a ServiceNow Architect to identify ways to optimize efforts and ensure all business and design requirements are met.

Responsibilities include, but are not limited to:

• Design business processes, capture technical requirements, and define user stories.
• Develop process flows and maintain required system documentation
• Serving as a strategic liaison to the business owners and project stakeholders to facilitate the adoption of technical solutions.
• Support quality management initiatives to ensure all design specifications and business requirements are achieved.
• Assist in the development and execution of test plans to ensure platform reliability.
• Advance Organizational Change Management (OCM) efforts by providing guidance on proposed "to-be" architectures.
• Develop and implement test plans within the SDLC framework.

Minimum Qualifications:

• 3+ years of professional experience in business analysis or process engineering.
• Experience in mapping and documenting current business processes (As-Is) and designing future states (To-Be)
• Minimum of one year of experience in ServiceNow platform delivery.
• Proven ability to analyze business requirements within a ServiceNow environment, capture technical specifications, and define actionable user stories, use cases, test plans, and scripts.
• Established track record of collaborating with project stakeholders and development teams to facilitate the delivery of technical solutions.

Preferred Qualifications:

• Demonstrated proficiency in Lean Six Sigma methodologies (Green or Black Belt certification).
• ServiceNow Certified System Administrator (CSA)
• Training in ServiceNow Fundamentals
• Prior experience supporting federal agencies or defense programs

Security Clearance Requirements:

• US citizenship with the ability to obtain a Secret Clearance

Physical Requirements:

• Must be able to remain in a stationary position 50%
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations