In-Service Engineer

Our client, a government contractor supporting DoD mission software programs, is in need of an In-Service Engineer for a full-time opportunity. The In-Service Engineer will support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows. This role will focus on product sustainment, customer support, release delivery, field issue investigation, documentation, training, and support for embedded Product Support Engineers.

The In-Service Engineer will work closely with customers, Product Support Engineers, software development teams, and internal stakeholders to troubleshoot production issues, validate releases and patches, support installation/upgrade activity, and ensure deployed products remain operational and supportable in customer environments. This person should be comfortable learning complex software products, reviewing logs and configurations, working in Linux-based environments, and communicating technical findings clearly to both technical and non-technical audiences.

The ideal candidate will be located in the Washington, DC / Baltimore, MD metro area and able to travel as needed to customer or program sites in Frederick, MD and Annapolis Junction, MD.

Required Skills:

• 5+ years of experience in a customer-facing technical role such as application support, product support, systems integration, field engineering, system administration, testing, or operations support
• Strong troubleshooting experience, including reviewing logs, system behavior, user reports, configuration details, SQL data, scripts, and other technical evidence
• 5+ years of experience supporting, administering, or troubleshooting Java-based applications
• 5+ years of experience with Linux command line tools, Bash scripting, SQL queries, logs, system errors, and configuration files
• Experience deploying, maintaining, and troubleshooting web application environments
• Experience with web servers such as Jetty, Apache, or IIS
• Understanding of networking concepts, sockets, web services, PKI, certificates, and key management
• Experience supporting software releases, patches, vulnerability remediation packages, IAVAs, security updates, or customer delivery artifacts
• Experience conducting manual QA, validation testing, installation testing, or customer acceptance support
• Ability to create and update technical documentation, release notes, installation guides, support procedures, advisories, and customer-facing technical materials
• Ability to communicate technical information clearly to customers, field support personnel, developers, and internal stakeholders
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field; four additional years of directly relevant technical experience may substitute for a bachelor's degree; an associate degree in a related technical field plus two additional years of directly relevant technical experience may also substitute
• Active Secret clearance required to start
• Ability to obtain and maintain TS/SCI with full scope polygraph

Preferred Skills:

• Ability to read, understand, and troubleshoot Java or JavaScript code
• Experience with virtual machines, cloud environments, Azure, development/test environments, or internal support infrastructure
• Experience with DoD Organizational Messaging, Information Transport Service, Defense Messaging, Naval Messaging, Military Messaging, Legacy Messaging, or related mission systems
• Experience supporting mission software in DoD, federal, or classified customer environments
• Experience using AI-enabled tools, copilots, or lightweight agents to improve troubleshooting, log analysis, ticket triage, documentation, scripting, test-case generation, release support, or support workflows

ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected base salary range for this role is: $145000 to $165000 per year.
The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.