Job Requirements
Tampa, FL
Clearance Unspecified Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
WO-002 Help Desk Representative
Position Summary
The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.
This future opportunity is contingent upon award.
Job Description
• The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
• The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
• Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
• The role includes providing customer service and technical assistance to end users.
Required Qualifications and Experience
The contractor shall provide personnel who meet one of the following requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field; or
• A minimum of three (3) years of professional experience in IT support.
Candidates must have demonstrated experience in the following areas:
• Resolving Tier 1 and Tier 2 support tickets.
• Assisting with enterprise device provisioning.
• Maintaining IT asset tracking systems.
• Supporting Microsoft Windows and macOS environments.
• Using ticketing systems (JIRA, ServiceNow).
Required Skills and Competencies
• Expertise in IT troubleshooting methodologies and ticketing system usage.
• Working knowledge of JIRA, ServiceNow, and customer service best practices.
• Proficiency in incident resolution and remote desktop support.
• Strong end-user assistance and communication skills.
• Ability to support cloud-based IT environments.
Education
• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
• CompTIA A+ (Preferred, Not Required)
• ITIL Foundation Certification (Preferred, Not Required)
• Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required.
Clearance Requirement
• No clearance required for off-site duty location.
Position Summary
The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.
This future opportunity is contingent upon award.
Job Description
• The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
• The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
• Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
• The role includes providing customer service and technical assistance to end users.
Required Qualifications and Experience
The contractor shall provide personnel who meet one of the following requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field; or
• A minimum of three (3) years of professional experience in IT support.
Candidates must have demonstrated experience in the following areas:
• Resolving Tier 1 and Tier 2 support tickets.
• Assisting with enterprise device provisioning.
• Maintaining IT asset tracking systems.
• Supporting Microsoft Windows and macOS environments.
• Using ticketing systems (JIRA, ServiceNow).
Required Skills and Competencies
• Expertise in IT troubleshooting methodologies and ticketing system usage.
• Working knowledge of JIRA, ServiceNow, and customer service best practices.
• Proficiency in incident resolution and remote desktop support.
• Strong end-user assistance and communication skills.
• Ability to support cloud-based IT environments.
Education
• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
• CompTIA A+ (Preferred, Not Required)
• ITIL Foundation Certification (Preferred, Not Required)
• Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required.
Clearance Requirement
• No clearance required for off-site duty location.
group id: 90986062