AI & CX Solutions Strategist IRES - SSFB

Position Title: AI & CX Solutions Strategist

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO

Clearance Type: DoD Top Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

The AI & CX Solutions Strategist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Serve as the trusted advisor and single point of contact for assigned customer accounts, with an eye toward future team leadership and functional oversight.
• Develop workflows to combine human expertise with AI capabilities to improve customer experience
• Develop new framework to evaluate organizational data quality, silos, integration, rand governance that accelerate workflows
• Develop workflows to modernize knowledge management practices to analyze, summarize documentation and automatically tag, structure, and maintain documents.
• Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams to foster strategic partnerships.
• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams, leveraging technologies including AI and Power BI to support requirements traceability and ensure alignment with long-term strategic goals.
• Drive the strategic direction of customer engagement, tracking and ensuring resolution of issues, proactively identifying improvement areas, and managing expectations.
• Perform AI prompt engineering to support and enhance customer portfolio management and streamline knowledge management initiatives.
• Lead regular status reporting, service reviews, and the development of customer success metrics to demonstrate value and inform strategic planning.
• Advocate for customer needs within the organization, influencing service evolution and ensuring alignment with contract obligations and technical capabilities.
• Ensure customer onboarding success in a hybrid computing environment, with services ranging from data transfers to storage solutions, to high-performance computing.
• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations, and maintenance), facilitating seamless collaboration.
• Leverage executive communication skills with a strong IT background to engage, synchronize, and lead multiple stakeholders toward common goals.
• Translate complex customer needs into actionable, strategic requirements, driving customer satisfaction and long-term value across enterprise solutions.

This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments, with a clear path for professional growth and increased responsibility.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

• Must have 12, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 6, or more, years of directly related experience
• Must have 6, or more, months of experience working in a management or leadership role
• Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.
• Must have experience supporting customers in a Engineering environment
• Must have experience supporting customers within the Missile Defense Agency
• Must have an active DoD Top Secret Security Clearance

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Compensation Details:
$145,000 - $165,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:
05/29/2026 - 06/01/2026
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .