Workforce Manager (Chesapeake, VA)

Position Description & Qualifications

The Workforce Manager (WFM) performs workforce planning, employee support, and personnel coordination efforts for Serco's Naval Ship Modernization Programs. Working under the direction of program leadership, this role assists in maintaining a ready workforce by coordinating hiring activities/onboarding processes and providing ongoing support to current employees for liaison with HR, timekeeping, payroll, performance, safety, security/badging, benefits, etc. The WFM engages with waterfront leadership to ensure personnel are appropriately trained/certified and aligned with ship modernization schedules to meet operational requirements. The WFM works closely with Program Managers, Project Managers, Platform Leads, Talent Acquisition, and Human Resources to help track workforce requirements, support recruiting and onboarding efforts, and maintain workforce training and readiness for shipboard installation and modernization projects.

This position will typically be onsite 4 days with 1 remote day each week. This position will require regular onsite ship visits to engage with employees.

In this role, you will:

Workforce Planning Support

• Assist program leadership in maintaining workforce plans aligned with ship availability schedules.
• Track manpower requirements across ships and projects.
• Coordinate with Platform Leads to identify upcoming workforce needs.
• Maintain workforce tracking tools and staffing reports.

Recruitment Coordination

• Communicate workforce requirements to Talent Acquisition.
• Assist with candidate interview coordination.
• Track hiring pipeline progress and onboarding timelines.
• Ensure hires align with contract labor categories.

Waterfront Workforce Engagement

• Conduct regular visits to the waterfront to engage with personnel. Record engagements in workforce tracker tool for trend analysis.
• Provide regular updates to the workforce to ensure they know company current events and information.
• Maintain awareness of workforce performance and morale, and promptly address concerns with program leadership.
• Serve as a point of contact for workforce concerns.

Workforce Readiness

• Track certifications, training requirements, and onboarding completion.
• Ensure personnel meet qualifications for assigned shipboard work.
• Coordinate with leadership to resolve readiness gaps.

Performance Management & Compensation Support

• Coordinate employee performance evaluation cycles.
• Collect performance feedback from Platform Leads and supervisors, and submit documentation through appropriate approval channels.
• Compile promotion recommendation documentation.
• Prepare packages for out-of-cycle compensation and promotion opportunities.

Workforce Accountability Support

• Assist Platform Leads with performance issue documentation.
• Support implementation of corrective actions or improvement plans.
• Provide guidance on workplace conduct and expectations.

Workforce Retention & Engagement

• Engage employees to identify retention concerns.
• Provide leadership insight on workforce morale.
• Support recognition and professional development efforts.

To be successful in this role, you will have:

• The ability to obtain facility access to assigned naval bases and shipyards (public and private).
• The ability to obtain a Secret clearance.
• A High School Diploma with a minimum of 2 years of personnel and administrative experience.
• A minimum of 2 years of experience in a supervisory role.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams/Sharepoint, Powerpoint), Deltek Time and Expense.
• The ability to coordinate material deliveries to and from work sites.
• The ability to assist security with background/clearance checks and badging requests.
• Effective communications skills, both verbally and in writing with various levels of leadership
• The ability to conduct/guide new hire orientation tasks:
  • Network Access
  • Payroll
• A minimum of 2 years of combined experience in the following areas:
  • Experience utilizing an applicant tracking system
  • Coordinating employee travel, up to 10 at any given time
  • Processing shipyard access

Additional desired experience and skills:

• Experience submitting access requests to HII Newport News shipyard and resolving issues to help employees clear access requirements to shipyards/facilities in the Hampton Roads area
• Experience onboard US Navy vessels, especially CVNs, and familiarity with safety in shipyard industrial environments
• Bachelor's Degree

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .