Job Requirements
Columbia, MD
Top Secret/SCI Polygraph
Career Level not specified
$80,000 - $130,000
Job Description
The System Administrator 1 (On Call) supports implementing, troubleshooting, and maintaining Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and
The Level 1 System Administrator shall possess the following capabilities:
OPS On Call Coverage Details:
Responsible for 6 am to 6 pm standard business day coverage and 24x7 call-in after-hours support. For the 6 to 6 coverage, each team coordinates their schedules to make sure the team collectively covers the 6 to 6 hours. For after-hours support, our OPS teams do 1 week on call rotations. For the ETR team, each OPS member is on call every 7 to 8 weeks. New team members are not added to the on-call rotation until they are trained (3 to 6 months). For the first couple of rotations, teams make sure someone is available to back them up if needed.
Required Skills
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $80,000 - $130,000. This range is a good-faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
The Level 1 System Administrator shall possess the following capabilities:
- Provide support for the implementation, troubleshooting, and maintenance of IT systems.
- Provide Tier I (Help Desk) problem identification, diagnosis, and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Assist users in accessing and using IT systems
- Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
- Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Responsibilities include command-line system administration as well as application and data flow administration.
OPS On Call Coverage Details:
Responsible for 6 am to 6 pm standard business day coverage and 24x7 call-in after-hours support. For the 6 to 6 coverage, each team coordinates their schedules to make sure the team collectively covers the 6 to 6 hours. For after-hours support, our OPS teams do 1 week on call rotations. For the ETR team, each OPS member is on call every 7 to 8 weeks. New team members are not added to the on-call rotation until they are trained (3 to 6 months). For the first couple of rotations, teams make sure someone is available to back them up if needed.
Required Skills
- Candidates must have basic to strong Linux skills and 5 years of Systems Administration experience.
- IAT level 1 Required
- Tech experience: Linux
- On Call Support: Required
- Active TS/SCI security clearance with a current polygraph is required
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
- Health Insurance to ensure you and your family stay healthy and well.
- Dental and Vision Insurance for preventive and routine care.
- Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
- Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
- Paid Parental Leave for new parents to focus on family.
- Tuition Reimbursement to support your professional growth and education.
- A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $80,000 - $130,000. This range is a good-faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
group id: 10117368
