Job Requirements
Vienna, VA
Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Who we are:
Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.
We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Tria Federal is actively seeking a Mid-Level Application Support Analyst to join our Application Support Desk support team for a federal agency. We are seeking candidates who possess strong skills in providing exceptional customer service with excellent typing speed, and quality oral and written communication skills. Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). Please note Coverage is 8am to 8pm EST Monday through Friday and this is shift work to support that. The role is hybrid and does require onsite support.
Responsibilities:
Skills and Experience:
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.
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Citizen / Work Status*
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Have you lived in the United States for at least 3 consecutive years within the last 5 years? This is a MUST to qualify for public trust clearance process.*
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Professional Languages Spoken *
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Do you have an active Security Clearance?
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Active Security Clearance Agency/Department
Are you willing to relocate?
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What is your earliest start date?
How did you hear about us?
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Open to Text Messaging
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Are you currently employed by Tria Federal? (Please select multiple if applicable)
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U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity?
Select...
How would you describe your racial/ethnic background?
Select...
How would you describe your sexual orientation?
Select...
Do you identify as transgender?
Select...
Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...
Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file.
As set forth in Tria Federal’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure
the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
By checking this box, I consent to Tria Federal collecting, storing, and processing my responses to the demographic data surveys above.
Submit application
Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.
We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Tria Federal is actively seeking a Mid-Level Application Support Analyst to join our Application Support Desk support team for a federal agency. We are seeking candidates who possess strong skills in providing exceptional customer service with excellent typing speed, and quality oral and written communication skills. Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). Please note Coverage is 8am to 8pm EST Monday through Friday and this is shift work to support that. The role is hybrid and does require onsite support.
Responsibilities:
Providing support for Tier 1 and Tier 2 incidents using Salesforce for Federal Agency applications
while serving as an escalation point for common issues.
Coordinates with internal teams and the customer as required for resolving escalated incidents.
Develops training and provides mentoring to team members.
Quickly gain an in-depth understanding of supported applications and typical types of user issues
including resolutions
Utilizing chat functionality effectively to deliver service and support to agency customers.
Engaging with customers via phone, chat, and email to provide and process information in response
to inquiries, concerns, and requests about the agency's mission systems and applications.
Conducting research using available resources, including knowledge bases, training materials, and
published solutions.
Adhering to established agency processes and procedures.
Identifying and escalating priority issues and redirecting problems to appropriate resources.
Accurately processing and recording call transactions via the agency's ticketing system.
Following up with and making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Employs good written and communication skills in order to effectively respond to and answer
customer inquiries both via phone and/or e-mail correspondence
Handles multiple priorities and customer issues in a professional and calm manner being able to
interpret, understand and effectively resolve the question/s that the customer is asking
Enters, monitors, and updates help desk tickets in the call tracking system to track progress and
resolution of customer issues
Performs closed-loop communication with end users to resolution
Must be able to meet and adhere to established guidelines for average chat volume, call times,
number of tickets/calls per day, etc., and other related SLAs to ensure that we meet established and
reported SLA requirements
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
- All other duties as assigned
Skills and Experience:
3+ years of experience in a call center environment providing customer/user service, and in providing
technical and end-user support for commercial application support, COTS, and/or proprietary applications
software via multiple channels including email, chat, and phone
Experience using a Help Desk ticketing system such as Salesforce, Remedy or Ivanti
Experience researching problems, analyzing trends, and distributing findings
Strong customer service, verbal and written communication skills, and troubleshooting skills required
Ability to quickly learn complex business applications and apply this knowledge to assist end users
Experience developing Knowledge Base and related documentation
Bachelor’s degree or certification; work experience may be a substitute
US Citizenship necessary with ability to pass a background check
- ACTIVE SECRET CLEARANCE REQUIRED
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.
Create a Job Alert
Interested in building your career at Tria Federal? Get future opportunities sent straight to your email.
Create alert
Apply for this job
*
indicates a required field
Autofill with MyGreenhouse
First Name*
Last Name*
Email*
Phone
Country*
Phone*
244 results found
No results found
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Resume/CV*
AttachAttach
Dropbox
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
AttachAttach
Dropbox
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
Degree*
Select...
Add another
LinkedIn Profile
Will you now or in the future require visa sponsorship? *
Select...
Citizen / Work Status*
Select...
Have you lived in the United States for at least 3 consecutive years within the last 5 years? This is a MUST to qualify for public trust clearance process.*
Select...
Professional Languages Spoken *
Select...
Do you have an active Security Clearance?
Select...
Active Security Clearance Agency/Department
Are you willing to relocate?
Select...
What is your earliest start date?
How did you hear about us?
Select...
Open to Text Messaging
Select...
Are you currently employed by Tria Federal? (Please select multiple if applicable)
Select...
U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity?
Select...
How would you describe your racial/ethnic background?
Select...
How would you describe your sexual orientation?
Select...
Do you identify as transgender?
Select...
Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...
Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file.
As set forth in Tria Federal’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure
the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
By checking this box, I consent to Tria Federal collecting, storing, and processing my responses to the demographic data surveys above.
Submit application
group id: 91140539
