HR Operations II

NOW HIRING: HR Operations II

📍 Location: Andover, MA (Hybrid: 3-5 days onsite)
🏢 Company: PDS Defense, Inc.
🆔 Job ID: 218188
💲 Pay Rate: $37.19/hour
🌟 Position Overview

PDS Defense, Inc. is seeking a detail-oriented HR Operations II Specialist to join the HR Solution Center team. In this role, you will support employee experience through Tier 1 HR support, HRIS systems, and high-volume ticket resolution.
🔑 Key Responsibilities

• Provide responsive Tier 1 HR support across HR systems and training platforms
• Act as primary contact for HRIS navigation and troubleshooting
• Manage and resolve HR tickets in Zendesk within SLAs
• Support full employee lifecycle (onboarding to offboarding)
• Process employee changes (transfers, promotions, status updates)
• Audit HR data for accuracy and compliance
• Respond to HR policy and program inquiries
• Collaborate with HR and cross-functional teams
• Maintain and enhance Zendesk ticketing system (Admin level support)
• Process data imports and maintain system data (ADP, Zendesk)
• Participate in process improvements and special projects

✅ Required Qualifications

• High school diploma or GED
• 3-5 years of relevant HR experience
• Experience with HRIS systems (ADP preferred)
• Experience in HR helpdesk/shared services (Zendesk preferred)
• Ability to support employees across multiple channels (phone, email, Teams)
• Strong Microsoft Office skills
• High attention to detail and accuracy

⭐ Preferred Qualifications

• Prior HR experience
• Strong collaboration and communication skills
• Customer-service oriented mindset
• Ability to work independently in fast-paced environments
• Multi-tasking and prioritization skills
• Knowledge of HR practices in multi-state environments

🎁 Benefits (May Include)

• Direct deposit
• 401(k)
• Paid holidays
• Short-term disability
• Medical coverage options
• Career counseling & skills training
• Employee referral bonuses
• DailyPay (in select locations)

📩 Interested? Apply today and join a team that values accuracy, service, and employee experience!

Next Steps

Please click the link below to schedule a phone screening for this position:
https://calendly.com/prado_c/indeed-position-details-screening

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance