Executive / VIP Desktop Support Technician

Description:
Onsite in Washington, DC

Our client seeks an Executive / VIP Desktop Support Technician to deliver white glove support for senior leaders and their staff. The role will diagnose and resolve Windows, macOS, mobile, and conference technologies, manage hardware and software deployments, and maintain accurate ServiceNow documentation. You will support Office 365, VPN, Active Directory, remote tools, and VTC setups while handling rotating shifts and on-call coverage at the Department of Transportation headquarters.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $40.00/hr. w2

JN -052026-106962

Responsibilities:

• Provide white glove VIP technical support to Political Appointees, Senior Executives, and Administrative Assistants.
• Diagnose and resolve issues for PCs, laptops including Dell, MacBooks, mobile devices, software applications, telecommunications, and local network connectivity.
• Perform general IT maintenance tasks and resolve moderately complex problems.
• Recommend hardware and software solutions, including new product acquisitions and upgrades.
• Conduct user training on basic and specialized applications.
• Create, update, and resolve documentation for support tickets in ServiceNow.
• Image and deploy new machines and install new software.
• Provide remote tool support and assist with conference room and VTC setups.
• Troubleshoot wireless and support iPhones and iPads.
• Support rotating shifts and participate in an on-call rotation for nights and weekends.

Experience Requirements:

• Minimum 3 years of desk-side support experience troubleshooting complex end-user hardware and software issues.
• Mid-level proficiency with Microsoft Windows 10 and 11.
• Experience supporting MacBooks and troubleshooting macOS.
• Installation and configuration of new machines in a Windows environment.
• Experience with Office 365, VPN, and Active Directory.
• Remote support tool experience.
• Conference room and VTC setup experience.
• Wireless troubleshooting and support for iPhones and iPads.
• General knowledge of smart cards and PIV cards.
• Familiarity with ServiceNow and Bomgar (preferred).
• Exceptional communication and strong customer service orientation.
• Ability to multitask, manage time, and organize scheduling effectively.
• Problem-solving and critical thinking skills.
• Ability to work on-site 5 days per week, wear professional attire, and cover rotating shifts with on-call one week per month.

Education Requirements:

• High School Diploma and 3 years of desk-side support experience, or 4 additional years of related experience in lieu of a diploma.