Virtual Service Operations - Account Development Manager (ADM)

Opportunity:

The Account Development Manager (ADM) has two missions in support of the business. First is to help progress opportunities in support of the Business Unit and CL as directed by the BUE or CRO.  Second is to help and support assigned accounts in delivery and account expansion. 

Responsibilities: 

• Cultivate relationships with the BUE and CLs to fill the ADM pipeline with opportunities 
• Manage the pipeline and keep the pipeline accurate 
• Perform pipeline hygiene for CLs and BUEs as requested in HubSpot 
• Develop a strong understanding of the VSO offerings and practices 
• Develop a strong ability to present the VSO value proposition, offerings and practices 
• Be highly responsive to BUE, CL and other executive requests 
• Develop strong client engagement skills, cold call clients, reach out and establish relationships with known and unknown clients
• Drive progression of opportunities 
• Participate in the development of proposals, SOWs and pricing 
• Present VSO capabilities and solutions to prospective clients 
• Build strong relationships with clients and partners with the objective of identifying or closing business 
• Collaboratively work with practices, BUEs, and others in the development of solutions and proposals 
• Facilitate and ensure all operational processes and requirements are followed in a deal, e.g. pricing approvals, contract approvals, NDAs, etc. 
• Support delivery leaders for assigned accounts on status reporting, forecasting, and other assigned activities to enable the account leaders to be successful 
• Get to know the VSO team on the ground, organize and run internal and external status meetings where needed, and build a rapport with delivery. 
• Get to know the key stakeholders in the account to include the prime contractor, if there is one; the end client; and any software, hardware or services partners. 
• Consistently check-in with Business Operations to ensure processes and reporting are accurate, this would include Account Lead Dashboard, Status Reporting, Forecasts, and other key processes. It may not be the ADM responsibility to update all of these items on their account, but it is their responsibility to ensure it is being done. 

Requirements

• Strong communication and partnering skills 
• Strong collaboration and teamwork skills 
• Ability to learn the sales process 
• Ability to learn sales management tools 
• Ability to put ideas on paper to communicate internally and externally 
• Ability to organize delivery documents – primarily status reports and other reporting items  • Ability to grasp and understand the work VSO does with clients 
• Must be able and willing to travel 

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO:

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers