JIRA Administator

JIRA Administrator

Atlas Technologies is seeking a JIRA Administrator to assist our government customer in the development and implementation of a new JIRA solution to be implemented across the portfolio. Our ideal candidate is well versed in identifying customer and client needs while managing a dynamic project from the ground up. This position will serve as a lead JIRA Administrator with Engineering/Architecture skills supporting solutions, design ideas, implementation, sustainment, and improvement of a JIRA solution used by more than 500 government users. Our JIRA Administrator will work directly with the government Operations Lead and will be accountable for implementing design ideas and guiding decisions makers on best courses of action, risk mitigation, and provide regular updates while providing exceptional customer services. They will also participate in key business meetings and support the preparation, review, and presentation of project status briefs. Our JIRA Administrator will be an attentive, discerning, dynamic, and innovative.

In this role, you will work closely with government and industry partners and use resources and technologies to deliver an exceptional customer experience. You will also assess risks, anticipate bottlenecks, manage escalations, collaborate with resources, and balance business needs and technical constraints to maximize business benefit.

Apply your technical skills to ensure successful delivery of innovative solutions for the US Navy, National Information Warfare Center (NIWC) partnership. You'll be based at Atlas Technologies facility in beautiful Charleston, SC.

This position is eligible for REMOTE candidates within the continental US. Onsite/Hybrid is preferred.

Travel: up to 10%

You Will:

• Work cross-functionally to solve problems and implement changes.
• Work closely with government leads to ensure timely completion of deliverables with focus on meeting project commitments and quality control.
• Provide application support for Jira and Confluence, to include:
  • Work with business users to evaluate plug-ins, determine licensing needs, perform testing, installation, configuration, and maintenance of plug-ins
  • Utilize design skills to define Jira workflows, automation, and related screen schemes for complex and high impact projects
  • Work with business users to determine best practices and implement agreed-upon and approved standards across Jira enterprise
  • Implement custom XML-based Jira gadgets
  • Create Jira projects, queries, and reports as required
• Support Jira and Confluence users with creation of their project spaces, boards, plans, and dashboards
• Create and maintain Jira standards documentation
• Develop and maintain integrations between JIRA, PowerBI, and other systems
• Define, communicate, and deliver on project milestones, deliverables, and service levels
• Measure project performance to stay within established timelines, while providing exceptional quality.
• Practice, instill, and implement Atlas' core values, vision, and goals to maximize the contribution to the company's key product and service offerings.
• Work with clients and customers to assess their needs, provide information or assistance, resolve their issues, and/or exceed their expectations

You Have:

• US Citizenship
• Possession of, or the ability to obtain and maintain a Department of Defense (DoD) Secret Level Security Clearance
• 5+ years of JIRA Administration Experience
• Expert level Atlassian tool administration knowledge with Jira and Confluence
• Understanding of Web Technologies (Cloud/Amazon Web Services, JQL, SQL, HTML, Python, JavaScript, Java, PHP)
• Strong analytical skills
• Excellent verbal and written communication skills
• Strong collaboration skills and ability to work with technical and non-technical stakeholders
• Expertise within Microsoft Office products (Word, Excel, PowerPoint, Project, Visio); to include building POAMs within MS Project or in other relevant applications (intermediate to advanced)
• Superior attention to detail
• Exceptional multi-tasking skills
• Strong analytical and interpersonal skills

Education/Experience:

• Bachelor's degree in Computer Science, Engineering, Math, preferred. Other and non- degree are acceptable with commensurate experience

We'd Be Impressed If You Had:

• 5+ years of computer programming experience, including RESTful API services
• Ability to write custom JQL queries
• Microsoft SQL Server or MySQL Database administration skills
• Jira Administration for Cloud certification
• Jira Board Configuration certification
• Managing Jira Projects in Cloud certification