VRAM Engineering Support Services Technician

Job Number: R0240580

VRAM Engineering Support Services Technician

The Opportunity:

Are you looking for an opportunity to share your experience in cybersecurity and security engineering to safeguard our nation? Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer's environment and how to best provide support for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution.

As a VRAM Engineering Support Services Techni cia n on our team, you'll have the chance to shape Navy missions by providing engineering guidance to the VRAM community for VRAM functionality, working closely with the VRAM engineering and development teams to resolve issues quickly. Your customer will t rus t you to not only design and develop these systems, but also evolve them with advanced technology solutions. On our team, you'll be able to broaden your skill set into areas like defining the architecture and engineering solutions. Grow your skills by merging operational Navy experience and engineering support to develop t rus t within the greater VRAM community. Join our team and create the future of information assurance systems for the Navy.

In this role, you'll closely impact military missions by championing customer-facing engineering support, developing, reviewing and revising user guides, and providing hands-on support to critical mission areas. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers.

Work with us as we secure and protect our military's cybersecurity posture for the better.

What You'll Work On:

• Translate complex business requirements and align the appropriate solution to support business needs.
• Respond to VRAM engineering support requests.
• Perform VRAM troubleshooting by working closely with the VRAM engineering and development teams to resolve issues as required, including providing support to personnel at all levels from site level users to cyber policy makers.
• Provide engineering guidance to VRAM user community, including guidance via telephone, Micro sof t Teams chats and meetings, or in-person training sessions.

Join us. The world can't wait.

You Have:

• 1+ years of experience delivering Tier 1-3 engineering support through effective written and verbal communication
• 1+ years of experience using the Navy's VRAM tool, including uploading ACAS scan files to appropriate systems
• Knowledge of systems engineering and information technology
• Ability to develop or revise user guides and policies to improve user understanding, ability, effectiveness, supportability, and sustainability
• Secret clearance
• HS diploma or GED
• CompTIA Security+ Certification

Nice If You Have:

• 6+ years of experience supporting the engineering of information technology systems for a DoW or government agency
• 4+ years of experience operating and maintaining an Enterprise-level help desk
• Ability to provide technical leadership within a team of both the government and its customers in the planning, investigation, design, and implementation of physical and logical VRAM solutions
• Bachelor's degree in Engineering, CS, Mathematics, or Physical Science

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.