Sr. Quality Control Specialist - Charleston, SC

Position Description & Qualifications

If you love high profile and challenging projects supporting the Coast Guard - Serco has a great opportunity for you! This Sr. Quality Control Specialist position will be on a dynamic team responsible for Command Control Communications Computers Cyber Intelligence Surveillance Reconnaissance (C5ISR) Afloat and Ashore based communications support, maintenance, and sustainment on various USCG platforms in the Charleston, SC area. Bring your quality assurance expertise and collaborative skills to make an impact on national security missions.

This position is contingent upon your ability to maintain your active Secret clearance. This position is also contingent upon an award of contract.

Serco supports the Naval Information Warfare Center (NIWC) Atlantic, including quality oversight for C5ISR afloat and ashore communications support, maintenance, and sustainment activities on USCG platforms.

In this role, you will:

• Implement, maintain, and update the Contractor Quality Control / Quality Management System (QMS) in accordance with the PWS, Quality Assurance Plan (QAP), and applicable standards (e.g., ISO 9001, NAVSEA 009 - 04, MIL - STD - 1916).
• Execute quality control inspections and quality assurance activities across all contract tasks to ensure compliance with performance objectives and Acceptable Quality Levels (AQLs).
• Conduct and document incoming, in - process, and final inspections including first article inspections, sampling inspections, and verification of certificates of conformance.
• Perform internal quality audits and assessments in accordance with the QMS, Work Breakdown Structure (WBS), and Plan of Action and Milestones (POA&M).
• Support Government inspections, audits, and surveillance activities conducted under the Quality Assurance Surveillance Plan (QASP).
• Identify, document, track, and trend nonconformances, deficiencies, and quality risks, ensuring visibility to program management and Government stakeholders.
• Perform root cause analysis and develop, implement, and verify corrective and preventive action plans.
• Prepare, maintain, and submit quality - related documentation, reports, and objective evidence, including Quality Documentation deliverables, within required timelines (e.g., 24 - hour submission upon request).
• Support continuous improvement initiatives by recommending process, performance, and documentation enhancements to improve contract execution and compliance.
• Ensure services, products, and deliverables meet PWS requirements prior to submission for Government inspection and acceptance.

To be successful in this role, you will have:

• High school diploma, related military experience, trade/industrial school education, or GED equivalent with 5-7 years of professional experience in quality control or quality assurance roles.
• Active DoD Secret clearance is required to be considered.
• Prior experience as a Quality Control Specialist supporting Navy, Coast Guard, or shipboard programs.
• Demonstrated experience implementing and maintaining Quality Management Systems in performance - based contracting environments.
• Working knowledge of inspection techniques, audit processes, corrective actions, and quality reporting.
• Strong technical writing skills with high attention to detail.
• Excellent analytical, problem - solving, and organizational abilities.
• Ability to work collaboratively with Government representatives and internal program teams.
• Travel up to 10% may be required.

*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded or active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process*

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .