Virtual Service Operations - System Management Engineer Third Sh

Opportunity:

Virtual Service Operations is searching for a System Management Engineer to join our team in Cedar Rapids, Iowa. The main responsibility of this individual will be to monitor ServiceNow ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in Data Center as required.

This is a third shift, overnight position with work hours from 9:00 PM to 7:00 AM, 4 days a week. 

Other Responsibilities:

• Create incident tickets or tasks in ServiceNow and escalate to appropriate teams.
• Page out designated on call resources and escalate for critical issues.
• Field phone calls from customers regarding issues or outages impacting the environment.
• Coordinate major response engaging necessary teams, facilitate inter team communication with bridge calls.
• Install and uninstall server and appliance hardware.
• Assist with cabling and system configuration.
• Maintain and update system and cable identification.
• Verify status of systems, HVAC, and fire suppression systems with a daily visual inspection.
• Maintain office supply inventory including datacenter accessories and consumables.
• Monitor dock for pallet and skid shipments and move them as necessary - This occurs mostly with projects when new equipment comes in. TA team is limited to pallet jacks. Only the facilities team are approved to use forklifts.
• Participate in daily/weekly/monthly change management meetings to facilitate outage planning.
• Act as Smart Hands and Eyes for supported devices.
• Perform three Data Center walkthroughs including Equip Light Check each shift, record, and report status.
• Installation of Data Center supported equipment including unpacking, moving, racking, patch cable connections and power up.
• Decommissioning of supported equipment including power down, un-racking, un-cable, and drive wiping.
• Perform basic server reboot requests by remote or physical means.
• Log HPE and Dell service calls for hardware repairs and escort as required.

Qualifications:

• 3-5+ years of previous work experience
• Familiarity with ServiceNow, SAP, Redwood Software, VMS, and Vertex
• Knowledgeable of Data Center Operations

Requirements

• Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite 
• Must be willing to perform shift work in an overnight capacity from 9:00 PM to 7:00 AM, 4 days a week
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Must be able to get up and down a ladder or step stool to manage overhead cables and/ or equipment  
• Must be able to perform server room walk-throughs 
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers