2045 Help Desk II (Secret Clearance Required)

THIS IS A FEDERAL CONTRACT - U.S. CITIZENSHIP IS REQUIRED
100% ON-SITE - SCOTT AIR FORCE BASE, IL
ACTIVE DoD SECRET SECURITY CLEARANCE REQUIRED

DESCRIPTION OF POSITION / DUTIES
All Points is seeking a Help Desk II Technician to support the Headquarters Air Mobility Command A4 Directorate at Scott Air Force Base, IL. This position provides Tier 1/2 technical support to military, civilian, and contractor personnel in both classified and unclassified environments.

**This is a Federal Contract. US Citizenship and an active, current, and fully adjudicated US DoD Secret Clearance are required. Candidates that do not meet these requirements will not be considered**

The selected candidate will serve as a first-line technical support resource, resolving user issues and ensuring continuity of IT operations across mission-critical systems.

Responsibilities include, but are not limited to:

• Provide Tier 1/2 Help Desk support for end users (military, civilian, and contractor personnel)
• Perform laptop and desktop setup, configuration, and troubleshooting for both classified and unclassified environments
• Create and manage Remedy trouble tickets for customer-reported issues via calls, walk-ins, and ticketing systems
• Troubleshoot and resolve issues related to:
  • Hardware and software
  • Network connectivity
  • System applications
  • Telecommunications services
• Escalate complex issues to higher-level support when required
• Assist users with VPN connectivity and Air Force-approved software and applications
• Maintain and update asset tracking databases and mobile device records
• Support in-processing and out-processing activities for users
• Assist with inventory and asset management for IT equipment
• Document configurations, procedures, and resolution steps
• Collaborate within a team environment and follow established policies and procedures

EDUCATION

• Minimum: High School Diploma or equivalent
• Preferred: Associate's Degree in a related field

EXPERIENCE

• 2 years of relevant experience in Help Desk, desktop support, or IT operations

REQUIRED SKILLS / QUALIFICATIONS

• Active Secret Security Clearance (required)
• DoD IAT Level II Certification (CompTIA Security+ CE or equivalent) (required)
• Experience supporting Windows-based environments (e.g., Windows 10/11)
• Experience with desktop/laptop imaging and deployment
• Experience with ticketing systems (e.g., Remedy or similar)
• Strong knowledge of:
  • Hardware and software troubleshooting
  • System configuration and maintenance
  • IT support processes and documentation
• Ability to work in a fast-paced support environment with diverse user groups
• Strong communication and customer service skills

DESIRED / PREFERRED QUALIFICATIONS

• Operating System certifications (Windows or similar)
• Experience supporting classified environments
• Experience with asset management and inventory tracking systems
• Familiarity with general office procedures and administrative support

SECURITY CLEARANCE

• U.S. Citizenship required
• Active, current, and fully adjudicated Secret clearance required (no exceptions)

SALARY RANGE

• $50,000 - $55,000 annually, depending on experience

BENEFITS
Positions with All Points are full-time, direct hire, and we offer a comprehensive benefits package.
For more information, please visit:
https://www.allpointsllc.com/careers/

All Points is an Equal Opportunity Employer.