Scheduling Coordinator

Duties

• Performs to the highest possible standards in order to ensure total customer satisfaction and to generate good will towards the USNA.
• Supervises collection of information from Tour Guides to effectively coordinate staff schedules.
• Serves as a backup to the Assistant Manager when required, to book and confirm group tours of the USNA; sends appropriate collateral.
• Collects and logs group deposits and payments.
• Meets with a Tour Guide Supervisor to discuss group tours and requirements.
• Schedules guides for public and group tours, specialty tours, and programs.
• Books and schedules GEM electric vehicle tours and shuttles.
• Fills in as a Guide or Information Specialist as required.
• Attends staff meetings and training programs.
• Other related duties as assigned.

Requirements

Conditions of employment

• Must be able to obtain and maintain a security clearance - requires 18 years of age
• Males born after December 31, 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Full Time employees serve a one-year probationary period.
• U.S. Citizenship is required for Tier 3 Positions
• Reference Checks
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.

Qualifications

In order to meet the basic requirement of the Scheduling Coordinator position, NF-1101-03 you must meet one of the following requirements:
a) Possess one (1) year of specialized experience in a hospitality/tourism role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: administrative functions such as customer service, preparing information and documents, scheduling; presenting information to diverse groups; performing walking and/or driving tours; etc; OR
b) Five (5) years of education beyond high school; OR
c) Have three (3) years of general work experience.

YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION:

Experience in the tourism and hospitality industry. Experience conducting guided walking and/or driving tours is preferred.

Experience and proficiency with Google Suite, Microsoft Office Suite. Experience scheduling and/or using scheduling software preferred.

Experience and skill in verbal and written communications. Experience presenting information professionally before audiences with diverse backgrounds and various levels of authority is preferred.

Experience in forward-facing customer service.

Experience using strategic thinking skills for problem solving.

Additional information

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or
other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.