Engagement Support Specialist

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing is supporting a U.S. Government customer to provide rapid deployment and management of secure cloud-based engagement kits for cyber incident response and threat hunting operations. As part of the Engagement Support Services (ESS) contract, this program enables analysts to quickly access the tools and environments they need to investigate cyber threats affecting federal agencies, state and local governments, and critical infrastructure. Working on this team means directly supporting the nation's cybersecurity defenders by ensuring they have reliable, scalable, and secure cloud infrastructure available within hours of a cyber incident-helping protect America's digital infrastructure when it matters most.

The Engagement Support Specialist will provide dedicated technical and logistical coordination for Bespin cloud engagement operations. This role serves as a critical liaison between operational teams, technical staff, and government stakeholders, ensuring seamless communication, resource coordination, and mission support throughout the engagement lifecycle.

Responsibilities:

• Coordinate engagement kit requests and approvals with federal leads

• Manage tracking and status reporting for all active engagement kits

• Coordinate software license procurement and management

• Facilitate hardware shipments and supplemental field device logistics

• Serve as primary point of contact for engagement leads, analysts, and case managers

• Compile and distribute weekly operational reports to federal leadership

• Maintain engagement documentation and configuration records

• Coordinate scheduling for kit provisioning and decommissioning activities

• Track and report on engagement timelines and service level agreements

• Support real-time coordination during active operations

• Facilitate communication between technical teams and operational staff

• Manage resource allocation requests and priority adjustments

• Coordinate data archival confirmation and engagement closeout procedures

• Maintain inventory of available resources and capacity planning information

Required Skills :

• U.S. Citizenship

• Must have an active TS/SCI clearance

• Must be able to obtain DHS Suitability

• 3+ years of experience in technical support, coordination, or program management roles

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• Experience working with federal government stakeholders

• Proficiency with collaboration and project management tools

• Ability to work effectively under pressure and manage competing priorities

• Strong attention to detail and documentation skills

• Customer service orientation with technical aptitude

• Experience with reporting and metrics tracking

Desired Skills :

• Experience supporting cybersecurity or incident response operations

• Familiarity with cloud technologies and terminology

• Background in IT service management or operations

• Experience with ticketing and workflow management systems

• Knowledge of federal procurement and logistics processes

• Experience in 24/7 operational support environment s

Required Education:

• Bachelor's degree in Business Administration, Information Technology, or related field , or High School diploma and 7+ years of directly relevant experience

Desired Certifications:

• Project management or ITIL certification

Syndeo: ESS-3410

At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.