Job Requirements
Hampton, VA
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM is seeking a Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast paced, mission critical environments. This position is located On Site at Langley Air Force Base, Hampton, Virginia 5 Days a Week.
KEY RESPONSIBILITIES
Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms.
Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management.
Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms).
Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration.
Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems.
Perform UC upgrades, patching, clustering, and system integrations.
Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security.
Develop and maintain documentation including system diagrams, configuration standards, run books, and operational procedures.
Provide technical guidance and support to operations teams and end users.
Assist with capacity planning, performance analysis, and UC system optimization.
REQUIRED QUALIFICATIONS
High School with 10+ years (or commensurate experience).
Clearance Required:TS/SCI.
Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex.
Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols.
Experience with Cisco CUBE, voice gateways, and SRST configuration.
Proficiency with dial plan design, call routing, and numbering plans.
Familiarity with video conferencing systems and multi-site collaboration solutions.
Experience with hybrid environments and enterprise IT solutions.
DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+,CND)
PREFERRED QUALIFICATIONS
Strong troubleshooting and analytical skills.
Ability to document systems, configurations, and standards clearly. Excellent communication and cross-team collaboration skills.
Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent).
Experience with DoD NIPR, SIPR and JWICS Networks.
REQUIRED SECURITY CLEARANCE
Active TS/SCI Clearance
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM is seeking a Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast paced, mission critical environments. This position is located On Site at Langley Air Force Base, Hampton, Virginia 5 Days a Week.
KEY RESPONSIBILITIES
Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms.
Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management.
Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms).
Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration.
Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems.
Perform UC upgrades, patching, clustering, and system integrations.
Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security.
Develop and maintain documentation including system diagrams, configuration standards, run books, and operational procedures.
Provide technical guidance and support to operations teams and end users.
Assist with capacity planning, performance analysis, and UC system optimization.
REQUIRED QUALIFICATIONS
High School with 10+ years (or commensurate experience).
Clearance Required:TS/SCI.
Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex.
Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols.
Experience with Cisco CUBE, voice gateways, and SRST configuration.
Proficiency with dial plan design, call routing, and numbering plans.
Familiarity with video conferencing systems and multi-site collaboration solutions.
Experience with hybrid environments and enterprise IT solutions.
DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+,CND)
PREFERRED QUALIFICATIONS
Strong troubleshooting and analytical skills.
Ability to document systems, configurations, and standards clearly. Excellent communication and cross-team collaboration skills.
Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent).
Experience with DoD NIPR, SIPR and JWICS Networks.
REQUIRED SECURITY CLEARANCE
Active TS/SCI Clearance
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
group id: PRISMVA